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Senior Inside Sales Representative
Pivot + Edge. Serve as the primary Inside Sales contact for strategic and complex customer accounts .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced knowledge of supply chain management, forecasting, and inventory planning while effectively managing complex customer programs and relationships. Proven leadership in mentoring and developing Inside Sales teams to enhance operational efficiency and customer satisfaction.
Highest-signal resume keywords
Inside Sales ExperienceSupply Chain ManagementDemand PlanningCustomer Relationship ManagementLeadership and Mentoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ForecastingInventory PlanningProgram ManagementAnalytical SkillsProblem-SolvingPricing StrategiesOrder TrackingComplex RFQsOperational EfficiencyCustomer Escalations
Soft Skills
Communication SkillsOrganizational SkillsAttention to DetailCollaborationTeam Development
Tools & Technologies
Microsoft OfficeExcelERP SystemsMRP SystemsSAPOracleAS400
Industry Keywords
Semiconductor IndustryElectronics DistributionCustomer ServiceSales OperationsStrategic Accounts
Tech Stack
Tools & technologiesERPOracle
About the role
Key responsibilities & impact- Serve as the primary Inside Sales contact for strategic and complex customer accounts
- Support solution-selling initiatives by coordinating customer requirements, supplier engagement, pricing strategies, and supply chain solutions
- Manage customer forecasts, demand planning, backlog reviews, and inventory strategies
- Develop and maintain customer and supplier relationships
- Support Account Managers and Sales Leadership with revenue growth and customer retention initiatives
- Participate in customer meetings, business reviews, and escalation calls
- Lead complex supply chain programs and customer projects from quote through fulfillment
- Coordinate demand forecasts, inventory planning, allocation management, and supply continuity initiatives
- Monitor and communicate supply constraints, lead time changes, and potential risks
- Drive issue resolution involving suppliers, logistics providers, operations, and customers
- Manage supplier PCNs, lifecycle changes, and related customer communications
- Oversee complex RFQs, pricing negotiations, and quote strategies
- Analyze customer demand trends and improve forecasting accuracy and operational efficiency
- Provide day-to-day oversight and guidance for the Inside Sales team
- Serve as the primary escalation point for ISR team members
- Assist with workload distribution, prioritization, and process execution
- Coach, mentor, and train Inside Sales Representatives
- Support onboarding and development of new ISR team members
- Monitor team performance metrics and identify process improvements
- Partner with Sales Leadership to establish operational standards and procedures
- Assist with performance feedback and employee development planning
- Ensure accuracy of quotes, pricing, orders, forecasts, and customer records
- Review and approve complex transactions, pricing exceptions, and customer requests
- Maintain records within ERP, CRM, and forecasting systems
- Manage order tracking, expediting, cancellations, invoicing issues, credit concerns, RMAs, and customer escalations
- Collaborate with Finance, Operations, Logistics, and supplier partners
- Identify and implement process improvements that enhance efficiency, customer satisfaction, and business performance
Requirements
What you’ll need- 8+ years of Inside Sales, Customer Service, Supply Chain, or Sales Operations experience
- 3+ years supporting strategic accounts, demand planning, forecasting, or program management activities
- Strong leadership, mentoring, and team development skills
- Advanced knowledge of semiconductor and electronics distribution business practices
- Strong understanding of supply chain management, forecasting, inventory planning, and demand management
- Excellent customer relationship management and communication skills
- Ability to manage complex customer programs and multiple critical priorities simultaneously
- Strong analytical and problem-solving abilities
- Advanced proficiency in Microsoft Office applications, particularly Excel
- Experience working with ERP/MRP systems such as SAP, Oracle, AS400, or similar
- Ability to influence and collaborate effectively across departments and management levels
- Strong organizational skills and attention to detail
- Prior leadership, mentorship, supervisory, or team lead experience preferred
- Semiconductor or electronics distribution industry experience strongly preferred
- Bachelor's degree preferred or equivalent combination of education and relevant experience
- Legally entitled to work in the USA without requiring sponsorship at present
Benefits
Comp & perks- Remote work arrangement
- AI-enabled administrative hiring tools used to support scheduling, note-taking, and organizing candidate information