FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in B2B SaaS product support and customer success, with a strong focus on technical support, product development, and effective communication. Proficient in analyzing customer feedback and market trends to drive product improvements and enhance user adoption.
Highest-signal resume keywords
B2B SaaS ExperienceTechnical Support ProficiencyProduct Development KnowledgeFluent English CommunicationCustomer Success Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product DevelopmentTechnical SupportAnalyticsCustomer Feedback AnalysisBug TrackingFeature Improvement RecommendationsMarket Trend AnalysisWorkflow Integration SupportGeospatial KnowledgeMobile Application Lifecycle
Soft Skills
Interpersonal SkillsProblem-Solving AbilitiesOrganizational SkillsProactive MindsetRapport Building
Tools & Technologies
JiraConfluenceHubspotMixpanel
Industry Keywords
B2BSaaSCustomer SuccessTechnical SupportProduct ManagementGeospatialGIS SystemsRTK Rovers
About the role
Key responsibilities & impact- Serve as a voice-of-customer embedded in the PIX4Dcatch product development team
- Ensure B2B customers successfully adopt the PIX4Dcatch mobile app and derive maximum value through technical support and documentation
- Disseminate customer feedback into actionable insights to continually improve the product
- Communicate feature updates and customer value to sales, training, and customer success teams
- Work directly with clients to support workflow integrations
- Troubleshoot and respond to enterprise customer issues related to the PIX4Dcatch mobile app
- Work with developers to report and track bugs and recommend feature improvements
- Coordinate with global customer service as the product expert
- Inform sales, marketing, customer success teams, and key accounts about new features and updates
- Organize product update communications, client webinars, presentations, and support documentation
- Coordinate beta testing with key B2B accounts, gather early feedback, and communicate it to product development
- Conduct customer follow-up meetings and proactively track ongoing customer dialogues
- Monitor product adoption and usage to support or refute qualitative insights and assumptions
- Analyze market trends and competitors to identify product development opportunities and strengthen the unique selling proposition
- Serve as the internal PIX4Dcatch subject matter expert for sales, customer service, and customer success teams
- Coordinate development of clearly scoped, low-complexity features in PIX4Dcatch and across product teams
Requirements
What you’ll need- A technical bachelor's degree with some geospatial focus or a related field; or equivalent practical experience
- A strong product-centric profile unrelated to geospatial will be equally considered
- Proven experience (typically 2-4 years) in B2B SaaS, ideally in an Associate Product Management, Technical Support, Customer Success, or Product Operations role
- Fluent verbal and written communication skills in English (C2), with the ability to articulate complex concepts clearly and concisely
- Proficient with product development, analytics and/or technical support tools (eg. Jira, Confluence, Hubspot, Mixpanel)
- A plus if you have experience with GIS systems, using RTK rovers, and/or mobile application product lifecycle
- Strong interpersonal skills with a natural ability to build rapport and trust with diverse clients
- Excellent problem-solving abilities and a proactive, solutions-oriented mindset
- Demonstrated ability to learn new technologies quickly and maintain product expertise
- Strong organizational skills and ability to manage multiple priorities and accounts effectively
Benefits
Comp & perks- Exciting work with cutting-edge technology in an international company
- Conveniently located office near Alexanderplatz and Hackescher Markt
- Flexible working hours and the option for hybrid work
- 30 days of paid vacation
- Employee Assistance Program with Lyra providing Mental, Legal and Financial assistance
- Corporate discounts on retail and travel
- Choose one of two benefit options: Deutschlandticket or a voucher
- Company Social Events
- Ergonomic desks and chairs
- Opportunities for learning and professional development