Pix4D

Customer Success Manager

• Partner with Sales during pre-sales and trial phases to map technical workflows and success criteria for infrastructure and utility clients
• Lead post-sale technical implementation, data integration, and specialized training across PIX4Dmatic, PIX4Dcatch, and PIX4Dcloud
• Advise engineering, utility, and construction teams on transitioning from manual field data collection to 2D/3D photogrammetry and GIS deliverables
• Identify expansion, feature upgrade, and technical upsell opportunities with Sales
• Prepare and lead technical business reviews for key accounts and resellers
• Monitor processing volume, data frequency, and license utilization to manage account health and mitigate renewal risk
• Document and channel user feedback, edge-case bugs, and industry feature requests to Product and Engineering
• Deliver advanced technical webinars, office hours, and in-person training events

Customer Success Specialist – Americas, Civil Infrastructure & Utilities

Inside Sales

• Proactively identify, acquire, and qualify leads through inbound and outbound activities; approximately 70% of the role involves phone-based activities.
• Represent PIX4D as the first point of contact for prospective customers and qualify inbound leads.
• Build strong, lasting customer relationships through initial conversations and needs analysis.
• Work closely with the BDE to support customers collaboratively.
• Maintain accurate, up-to-date records of sales activities, leads, and opportunities in the CRM system.

Customer Success Specialist – Americas, Civil Infrastructure & Utilities

Inside Sales Representative