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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product management and customer success, with a strong focus on the PIX4Dcatch mobile app. Proficient in analyzing market trends, coordinating product updates, and facilitating effective communication between clients and development teams.
Highest-signal resume keywords
B2B SaaS ExperienceProduct Development ToolsFluent English CommunicationGeospatial KnowledgeCustomer Success Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product ManagementTechnical SupportAnalyticsBug TrackingFeature Improvement
Soft Skills
Interpersonal SkillsProblem-SolvingOrganizational Skills
Tools & Technologies
JiraConfluenceHubspotMixpanel
Industry Keywords
PIX4DcatchGIS SystemsRTK RoversMobile Application LifecycleCustomer Feedback
About the role
Key responsibilities & impact- Troubleshoot and respond to enterprise customer issues related to the PIX4Dcatch mobile app
- Work with developers to report and track bugs and recommend feature improvements
- Coordinate with global customer service as the PIX4Dcatch product expert
- Inform sales, marketing, customer success teams, and key customer accounts about new features and updates
- Organize product update communications, client webinars, and support documentation
- Coordinate beta testing with key B2B accounts and gather early feedback
- Communicate customer feedback to the product development team and follow up on customer dialogues
- Monitor product adoption and usage to support or refute qualitative insights and shape the product roadmap
- Analyze market trends and competitors to identify product development opportunities
- Serve as the internal subject matter expert for PIX4Dcatch and support sales, customer service, and customer success teams
- Coordinate development of defined, low-complexity features in PIX4Dcatch and across product teams
- Interface with clients, developers, UX designers, and the product manager
Requirements
What you’ll need- A technical bachelor's degree with some geospatial focus or a related field; or equivalent practical experience
- A strong product-centric profile unrelated to geospatial will be equally considered
- Proven experience (typically 2-4 years) in B2B SaaS, ideally in an Associate Product Management, Technical Support, Customer Success, or Product Operations role
- Fluent verbal and written communication skills in English (C2)
- Proficient with product development, analytics and/or technical support tools (eg. Jira, Confluence, Hubspot, Mixpanel)
- A plus if you have experience with GIS systems, using RTK rovers, and/or mobile application product lifecycle
- Strong interpersonal skills with a natural ability to build rapport and trust with diverse clients
- Excellent problem-solving abilities and a proactive, solutions-oriented mindset
- Demonstrated ability to learn new technologies quickly and maintain product expertise
- Strong organizational skills and ability to manage multiple priorities and accounts effectively
Benefits
Comp & perks- Exciting work with cutting-edge technology in an international company
- Flexible working hours
- Paid vacation (amount depends on location)
- Employee Assistance Program (Mental, Legal and Financial assistance)
- Company Social Events