Head of Client Solutions – Account Management

Pixellot Air

. Lead the teams responsible for pre-sales value demonstration and post-sales retention, expansion and growth .

Posted 11/9/2026full-timeIsraelLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading pre-sales and post-sales teams, focusing on customer retention, expansion, and technical solutions. Proficient in managing enterprise-scale deals and guiding teams through complex technical specifications and pricing strategies.

Highest-signal resume keywords

Pre-Sales LeadershipPost-Sales Customer SuccessTechnical Depth in Video StreamingData and Forecasting SkillsTeam Management Across Regions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Solutions EngineeringAccount ManagementRetention and Expansion StrategiesTechnical ProposalsRFP ManagementKPI DefinitionPricing StructuresCloud/SaaS ExpertiseAPIs KnowledgeNetworking/AV Skills

Soft Skills

Influencing Senior StakeholdersCoaching and DevelopmentCross-Functional CollaborationCustomer Experience ManagementRisk Management

Tools & Technologies

CRM SystemsCustomer-Success DashboardsDemo EnvironmentsForecasting Tools

Industry Keywords

Subscription ServicesSaaSEnterprise DealsFederation-Scale DealsTechnical Specifications

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead the teams responsible for pre-sales value demonstration and post-sales retention, expansion and growth
Own the technical win in pre-sales and customer retention and expansion in post-sales
Ensure seamless handoffs to installation and deployment teams
Lead Sales Engineers through demos, Proofs of Value, RFPs and tenders, technical proposals and pricing input
Set standards for POV design, KPI definition and go/no-go decisions
Ensure technical discovery and technical specifications are complete for each deal
Collaborate with Finance, Operations and Product on pricing, hardware logistics and demo environments
Prepare closed deals for post-close deployment
Support Sales on strategic and high-value deals
Lead Account Managers in onboarding, utilization, customer experience, renewals, expansion and upselling
Own retention and revenue-per-account performance, including account health scoring, risk management, governance cadence and QBRs
Route physical expansion to Deployment and activate features and VAS directly
Act as executive sponsor and escalation point for key federation and enterprise customers
Hire, coach and develop Sales Engineers and Account Managers
Set objectives and performance standards
Establish the operating model, handoffs, forecasting and reporting across pre-sales and post-sales
Maintain accurate CRM and customer-success dashboards
Work cross-functionally with Sales, Deployment/Operations, Product and Finance to remove customer-lifecycle friction
Convert customer and field insights into roadmap input and pricing and packaging improvements
Adapt the operating model to regional needs and extend it as the remit grows

Requirements

What you’ll need

8+ years in pre-sales, solutions engineering, account management or customer success
3+ years leading teams
Experience leading both technical pre-sales and post-sales or customer success teams, or a strong record in one and a clear route into the other
Track record of retention and expansion results in subscription, SaaS or technology services
Experience with enterprise or federation-scale deals, RFPs and pricing and commercial structures
Technical depth in video streaming, APIs, cloud/SaaS and networking/AV sufficient to guide the team
Experience managing teams and customers across regions, time zones and regulatory environments
Strong data and forecasting skills
Ability to influence senior stakeholders
Willingness to travel regionally and internationally
Strong English
Additional languages are an advantage

Benefits

Comp & perks

Opportunity to shape the future of sports technology
Opportunity to make a real impact
Work with global customers
Collaboration across technology, product, and commercial teams