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Credit Controller
PKF Smith Cooper. Take ownership of a portfolio of client accounts and monitor outstanding balances .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Credit Control and Collections, with strong numerical skills and attention to detail. Capable of building client relationships and effectively managing outstanding debts while supporting legal recovery processes.
Highest-signal resume keywords
Credit Control ExperienceAccounts Receivable ManagementMicrosoft Excel ProficiencyStrong Communication SkillsProblem-Solving Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Credit ControlCollectionsAccounts ReceivableInvoice InvestigationDebt ReportingReconciliationAged Debt ManagementDirect Debit ProcessesNumerical SkillsAttention to Detail
Soft Skills
Relationship BuildingOrganizational SkillsProactive MindsetTeam CollaborationProfessionalism
Tools & Technologies
Finance SystemsMicrosoft Excel
Industry Keywords
Professional ServicesDebt CollectionClient AccountsCredit Risk ManagementPayment Commitments
About the role
Key responsibilities & impact- Take ownership of a portfolio of client accounts and monitor outstanding balances
- Contact clients by telephone, email and written correspondence to collect overdue payments
- Build strong client relationships to encourage prompt payment and resolve issues
- Investigate invoice queries and work with colleagues across the business to find solutions
- Allocate receipts and maintain accurate customer account records
- Support management of aged debt and escalate risks where appropriate
- Assist with Direct Debit processes and reconciliations
- Identify potential credit risks and help minimise bad debt exposure
- Keep detailed records of collection activity and payment commitments
- Liaise with Partners, Managers and fee earners regarding outstanding debt
- Assist with debtor reporting and month-end activities
- Support legal recovery processes where required
- Contribute ideas to improve processes and enhance credit control effectiveness
- Deliver a professional and customer-focused approach to debt collection
Requirements
What you’ll need- Previous experience in Credit Control, Collections, Accounts Receivable or a similar finance role
- Excellent communication skills and confidence speaking with clients about payments
- Professional and personable approach with the ability to build strong working relationships
- Strong problem-solving skills and confidence handling challenging conversations
- Good numerical skills and a high level of attention to detail
- Ability to investigate account queries and reconcile balances effectively
- Strong organisational skills with the ability to manage competing priorities
- Experience using Microsoft Excel and finance systems
- Proactive mindset and willingness to take ownership of workload
- Ability to work independently while contributing to a collaborative team environment
- Desire to learn, develop and grow within a supportive business
- Experience within a professional services environment would be beneficial, but is not essential
- Must be able to work in the UK; applications from candidates requiring a visa to work in the UK are not accepted
Benefits
Comp & perks- Flexible working policy and dress for your diary scheme
- Hybrid working during the probation period, subject to the manager's discretion
- 25 days annual leave plus statutory bank holidays
- Option to reduce annual hours for additional annual leave
- Birthday off
- Sabbatical option for long-serving employees
- Kudos Reward Scheme
- Regular social events and annual company-wide away days
- Bonus referral schemes for introducing new talent or clients
- Life assurance
- Retailer discounts through the PKF Smith Cooper Rewards Scheme
- Healthcare cashback, including dental visits and physiotherapy, through Simplyhealth
- Private, on-site gym
- Training, development, and progression opportunities