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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in A/V product knowledge and technical sales, providing pre- and post-sale support while effectively communicating with customers and internal teams. Capable of conducting product training, creating technical documentation, and advocating for customer needs in product development.
Highest-signal resume keywords
A/V Product KnowledgeTechnical Sales ExperienceCustomer Training and SupportProposal CreationInterpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SalesProduct TrainingApplication Development SupportTechnical DocumentationIntegration SupportProblem SolvingSales Opportunity QualificationProduct DemonstrationTechnical Order ReviewCustomer Support
Soft Skills
Excellent Interpersonal SkillsStrong Negotiation AbilityTeam Development ParticipationStress ManagementProfessionalism
Certifications & Qualifications
Valid Driver’s LicenseValid US Passport
Industry Keywords
B2B TechnologyDisplay SolutionsCustomer Decision-MakersSales CallsTechnical SupportProduct ManagementTrade ShowsTechnical PublicationsRMA ProcessCustomer Engagement
About the role
Key responsibilities & impact- Assist customers with the development and implementation of industry-leading display solutions
- Serve as primary technical contact for Consultants, Architects, and Designers during pre-sales technical support
- Lead technical discussions with customers’ sales and engineering teams to determine optimal Planar display solutions
- Conduct product trainings and presentations and technically qualify sales opportunities
- Provide pre- and post-sale integration and application development support
- Partner with Customer Service to resolve post-sale technical issues
- Initiate technical discussions with current and prospective customers alongside Sales
- Present and demonstrate products to customer decision-makers and influencers; assist Sales on sales calls
- Advocate customer needs to Product Management
- Create technical documents and drawings supporting the sales process
- Assist Sales with proposal creation and technical order review
- Provide on-site training and installation support to Planar partners and customers
- Prepare and coordinate hardware and software applications for customer demonstrations
- Provide technical feedback on product enhancements and changes
- Advise management on product development problems identified through customer communications
- Support marketing activities, including trade shows and technical articles
- Support engineering activities, including product rollouts and technical publication review
- Support customers with customer support, product sustaining engineering, and the RMA process
Requirements
What you’ll need- Some higher education or vocational training, preferably in a technical field
- 2+ years in a technical sales role, preferably in a B2B technology company
- A/V product knowledge
- Excellent interpersonal skills
- Strong negotiation and selling ability
- Mental ability to conduct ongoing interpersonal interactions, analyze, and solve problems
- Ability to actively participate in team development and team-oriented processes
- Physical ability to use computer hardware/software
- Valid driver’s license and vehicle availability
- Valid US passport and ability to travel to Canada regularly
- Ability to safely and successfully perform essential job functions consistent with ADA, FMLA, and other federal, state, and local standards
- Ability to maintain regular, punctual attendance
- Long hours on computer keyboard; prolonged periods of standing and/or walking
- Ability to read, write, and understand English
- Ability to maintain acceptable standards of conduct and professionalism
- Ability to handle stress
- Willingness and ability to work overtime, on-call, nights, or weekends
- Ability to lift, pull, or carry up to 40 pounds and stand for long periods
Benefits
Comp & perks- 75% employer-paid medical for employee; family coverage also included
- 100% employer-paid dental and vision for employee and dependents
- 100% employer-paid long-term disability, short-term disability, and life insurance policy
- 401k Match: if contributing 5%, employer matches 4%; 100% vested immediately
- 10 paid holidays
- Starting at 15 days paid PTO annually, inclusive of sick and vacation time
- Employee Assistance Program (EAP)
- Flexible Spending Account (FSA)