Transcription Project Manager

Planet Depos

. Receive and review audio/files from digital reporters and resources .

Posted 9/18/2026full-timeRemote • United StatesMid-LevelSenior💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in transcription processes, client communication, and project management while ensuring quality and efficiency in deliverables. Proficient in utilizing Microsoft Office products and maintaining accurate information in databases.

Highest-signal resume keywords

Transcription ExperienceProject ManagementClient CommunicationAttention to DetailCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TranscriptionDatabase ManagementQuality CheckingFormattingProcess Improvement

Soft Skills

Written CommunicationVerbal CommunicationAnalytical SkillsProblem-Solving SkillsDecision-Making Skills

Tools & Technologies

Microsoft Office

Industry Keywords

Customer ServiceOffice ExperienceConfidential Environment

About the role

Key responsibilities & impact

Receive and review audio/files from digital reporters and resources
Assign transcription and scoping assignments to resources and vendors
Coordinate, manage, and track statuses as needed
Communicate with resources regarding audio/transcript status and other client requests
Provide feedback on job submissions
Monitor department inbox to promptly respond to client questions and other requests
Handle transcription-related phone calls
Coordinate deliverables with other Operations departments
Guide clients through the client-provided audio transcription request process, including providing cost estimates
Maintain up-to-date information in databases and job boards
Quality-check, format, and finalize transcripts as needed
Suggest improvements to transcription workflows, policies, and procedures through process improvements and/or technology utilization
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree and/or a minimum of three years’ experience in an office or customer-service setting or a combination of education and industry experience required
Transcription experience preferred
Superb written and verbal communication skills
Experience with Microsoft Office products
Strong attention to detail
Excellent customer service skills
Analytical and problem-solving skills
Decision-making skills and good judgment
Ability to work in a professional and confidential environment

Benefits

Comp & perks

Medical
Dental
Vision
Voluntary Term Life Insurance
Voluntary Long Term Disability
PTO
Paid Holidays
401(k)
Employee Assistance Program (EAP)