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Planet

Customer Success Manager, D&I

Planet

. Manage and expand strategic relationships with military and governmental agencies across South Korea .

Posted 11/11/2026full-timeRemote • South KoreaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing strategic relationships with military and governmental agencies, leveraging satellite imagery and geospatial intelligence to drive customer success and mission impact. Proficient in navigating complex organizational structures and translating technical capabilities into actionable outcomes.

Highest-signal resume keywords
Experience With South Korean Defence ForcesGeospatial Intelligence Data UtilizationExceptional Negotiation SkillsFluent In Korean And EnglishFamiliarity With Geospatial Platforms

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Satellite Imagery AnalysisGeospatial IntelligenceOperational PlanningIntelligence AnalysisCustomer Success PlanningMission ExecutionKPI DevelopmentTechnical Translation
Soft Skills
Relationship BuildingCommunication SkillsPresentation SkillsNegotiation SkillsIndependent Work
Tools & Technologies
ArcGISQGISGoogle Earth Engine
Industry Keywords
Military IntelligenceNational SecurityGovernment OperationsInteragency CollaborationCustomer Lifecycle Management

Tech Stack

Tools & technologies
Remote Sensing

About the role

Key responsibilities & impact
  • Manage and expand strategic relationships with military and governmental agencies across South Korea
  • Serve as a trusted advisor and primary customer contact throughout the customer lifecycle
  • Drive customer adoption, retention, and measurable mission impact through Planet's satellite imagery and geospatial intelligence solutions
  • Understand customer intelligence requirements, operational priorities, and existing geospatial workflows
  • Help integrate Planet's data and solutions into defense, intelligence, and government operations
  • Navigate South Korean military and government structures, identifying decision-makers across ministries and agencies
  • Facilitate interagency collaboration to drive broader platform adoption
  • Support renewals and identify expansion opportunities throughout the contract lifecycle
  • Develop and execute customer success plans with measurable outcomes, success metrics, and KPIs
  • Represent customer needs internally and partner with Sales, Product, Engineering, and other teams
  • Communicate regional requirements, surface customer insights, and influence product development and go-to-market strategies

Requirements

What you’ll need
  • 4+ years of experience working directly with the South Korean Defence Forces and/or government intelligence agencies
  • Active armed forces reserve member or military veteran with experience in a relevant intelligence role, ideally supporting defense, military intelligence, or national security missions
  • Demonstrated operational experience utilizing satellite imagery, remote sensing, or geospatial intelligence data to support intelligence analysis, operational planning, or mission execution
  • Bachelor's degree in a relevant field
  • Ability to build relationships across government ministries and agencies while engaging effectively with senior officials and technical end-users
  • Exceptional negotiation, communication, and presentation skills
  • Ability to translate complex technical capabilities and intelligence requirements into strategic mission outcomes
  • Ability to work independently in a remote environment while maintaining strong engagement with a global team
  • Excellent verbal and written communication skills in Korean
  • Professional working proficiency in English
  • Willingness to travel as needed
  • Familiarity with geospatial platforms and analytical tools such as ArcGIS, QGIS, or Google Earth Engine

Benefits

Comp & perks
  • Paid time off including vacation, holidays and company-wide days off
  • Employee Wellness Program
  • Home Office Reimbursement
  • Monthly Phone and Internet Reimbursement
  • Tuition Reimbursement and access to LinkedIn Learning
  • Equity
  • Volunteering Paid Time Off
  • Commission eligibility