Area Manager – Health Center Operations

Planned Parenthood Federation of America

. Oversee operational performance, leadership development, and service delivery across PPM health centers in North/Central Maryland .

Posted 10/1/2026full-timeBaltimore • Maryland • United StatesMid-LevelSenior💰 $130,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare operations management, including financial oversight, regulatory compliance, and quality improvement. Proven ability to lead and develop teams while ensuring patient-centered care and operational efficiency across multiple health center locations.

Highest-signal resume keywords

Healthcare Operations ManagementRegulatory Compliance (OSHA, Title X, Medicaid)Financial Management and Budget OversightTeam Leadership and DevelopmentData Analytics Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Healthcare AdministrationAmbulatory Healthcare OperationsQuality Improvement ProcessesFinancial ManagementData Analytics Tools

Soft Skills

Relationship-Building SkillsStrategic Problem-Solving AbilitiesTeam Morale and Accountability

Tools & Technologies

Microsoft Office SuiteEHR/EPM Systems

Certifications & Qualifications

Bachelor’s Degree in Healthcare Administration or Related FieldMaster’s Degree PreferredActive CPR CertificationValid Maryland Driver's License

Industry Keywords

Patient-Centered CareService DeliveryPerformance ReviewsSuccession PlanningCommunity Partnerships

About the role

Key responsibilities & impact

Oversee operational performance, leadership development, and service delivery across PPM health centers in North/Central Maryland
Report directly to the Senior Director of Clinical Operations
Directly supervise, coach, and mentor Health Center Managers
Ensure clinics deliver patient-centered care while achieving operational, financial, and access goals
Monitor patient access, provider productivity, visit volume, and operational workflows
Partner with Health Center Managers to eliminate barriers and optimize clinic flow
Hire, onboard, manage, and develop Health Center Managers
Conduct performance reviews and support succession planning
Foster team sharing, learning, morale, and accountability
Monitor revenue, expenses, budget variances, and monthly financial reports
Support revenue cycle performance, documentation integrity, and billing compliance
Ensure compliance with OSHA, Title X, Medicaid/Medicare, PPFA accreditation, and clinical quality standards
Analyze patient satisfaction data and guide service recovery processes
Support organizational growth and service expansion initiatives
Represent PPM in community partnerships and professional healthcare forums
Travel regularly between PPM health center locations throughout North/Central Maryland
Work on an 80% on-site and 20% remote cadence

Requirements

What you’ll need

Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, Public Health, or a related field required
Master’s degree strongly preferred
Minimum of five (5) years of progressive leadership experience in healthcare operations
Minimum of three (3) years directly supervising healthcare leaders or multi-site ambulatory/clinic operations
Deep understanding of ambulatory healthcare operations, financial/budget management, regulatory compliance (OSHA, Title X, Medicaid), and quality improvement processes
Proficiency with Microsoft Office Suite, EHR/EPM systems, and data analytics tools
Active CPR certification required upon hire
Valid Maryland driver's license
Reliable personal vehicle
Auto insurance in compliance with Maryland vehicle code requirements
Must pass Criminal Background Screening
Right to Work in the United States
COVID-19 vaccination required as part of employment
Exceptional relationship-building skills, strategic problem-solving abilities, and alignment with Planned Parenthood’s mission and workplace values

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Life, AD&D, and Short-Term/Long-Term Disability coverage
Generous Paid Time Off (PTO)
10 Paid Holidays
Employee Assistance Program (EAP)
401(k) Retirement Plan with Employer Match
Flexible Spending Account (FSA)