Planned Parenthood Federation of America

IT Support

• Provide hardware, software, and network technical assistance and support to PPIL users throughout Illinois
• Support PCs, laptops, hardware, software, printers, desk phone systems, mobile devices, headsets, peripherals, conference room systems, and online/cloud/SaaS systems
• Monitor and manage helpdesk tickets for timely and thorough responses
• Develop Knowledge Base content to improve self-service and IT responsiveness
• Work directly with non-IT personnel, including executive leadership
• Travel to PPIL Health Centers across Illinois to provide on-site support
• Support live meetings, virtual meeting technologies, and events
• Provide staff-facing cybersecurity and IT-environment training
• Install, deploy, debug, update, configure, troubleshoot, and train users on IT systems
• Develop and maintain scripts to automate tasks and improve quality and consistency
• Manage endpoint-management and mobile-device-management tools
• Perform inventory and auditing to confirm a consistent and correct environment
• Help ensure compliance with PPIL regulatory obligations
• Support and improve cybersecurity and system hardening
• Investigate and recommend process, policy, configuration, and tooling improvements
• Support IT strategic planning and budgeting efforts
• Provide after-hours and weekend support when needed
• Remain informed about PPIL protocols, policies, procedures, and core values

IT Support Specialist

Operations

• Oversee operational performance, leadership development, and service delivery across PPM health centers in North/Central Maryland
• Report directly to the Senior Director of Clinical Operations
• Directly supervise, coach, and mentor Health Center Managers
• Ensure clinics deliver patient-centered care while achieving operational, financial, and access goals
• Monitor patient access, provider productivity, visit volume, and operational workflows
• Partner with Health Center Managers to eliminate barriers and optimize clinic flow
• Hire, onboard, manage, and develop Health Center Managers
• Conduct performance reviews and support succession planning
• Foster team sharing, learning, morale, and accountability
• Monitor revenue, expenses, budget variances, and monthly financial reports
• Support revenue cycle performance, documentation integrity, and billing compliance
• Ensure compliance with OSHA, Title X, Medicaid/Medicare, PPFA accreditation, and clinical quality standards
• Analyze patient satisfaction data and guide service recovery processes
• Support organizational growth and service expansion initiatives
• Represent PPM in community partnerships and professional healthcare forums
• Travel regularly between PPM health center locations throughout North/Central Maryland
• Work on an 80% on-site and 20% remote cadence

Area Manager – Health Center Operations

Security Engineer

• Manage Information Technology security protections to protect PPFA and reduce the impact of security incidents and system compromises
• Provide security monitoring, event investigation, and analysis in a 24/7 environment
• Provide countermeasure proposals and support and guidance to Tier I Analysts
• Provide technical assistance for Tier II and III incidents as assigned
• Interface with the InfoSec Operations Team, Managed Security Service Provider, and IT Managed Service Provider on SIEM security event architecture, collection, management, reporting, and alerting
• Engage with InfoSecOps, InfoSec, ITOps/MSP, MSSP, ATS, and staff within PPFA and its affiliates
• Identify, implement, and maintain Information Security toolsets, primarily focused on SIEM
• Interface with IT Operations to ensure proper security event logging setup
• Act as subject matter expert for PPFA’s Splunk SIEM, including configuring, managing, operating, and administering the platform
• Monitor SIEM security events and conduct threat/risk analysis
• Ensure event identification, filtering, data collection, analysis, assignment, triage, and documentation processes are followed
• Handle Tier II event escalations and identify appropriate triage and documentation processes
• Create and maintain Standard Operating Procedures for the Information Security Operations group
• Recommend security process improvements
• Support complex security tool-specific tasks with management, vendor, and MSSP resources
• Assist with vulnerability assessment setup, scanning, analysis, and remediation
• Assist IT Operations and corporate vendors in correcting infrastructure errors and alerts
• Assist with Incident Response incidents as assigned
• Perform other duties as assigned

Associate Director, Information Security Engineer

Student

• Mobilize young people and communities to support access to sexual and reproductive health care services and information
• Identify key constituencies and develop and conduct mobilizing strategies
• Manage student advocacy programs for high schools and colleges/universities
• Manage and supervise Planned Parenthood Generation Action programs
• Serve as PPHP’s liaison with PPFA regarding youth advocacy efforts
• Support college campus outreach events
• Manage high school advocacy and student volunteer activities, including canvassing and phone banks
• Organize the annual Youth Lobby event
• Participate in community outreach and engagement events
• Manage advocacy and organizing projects, including voter engagement and legislative campaigns
• Build collaborative partnerships with allied organizations and coalitions
• Represent PPHP at meetings, coalitions, and task forces
• Assist in developing the annual Advocacy & Government Relations work plan
• Collaborate with Communications, Development, Education and Training, and other departments on special events
• Develop and conduct presentations about legislation, policy, and advocacy
• Support the Planned Parenthood Hudson Peconic Action Fund as needed

Coordinator, Youth Advocacy and Student Programs

• Mobilize young people and communities to support access to sexual and reproductive health care services, sexual health information, and reproductive freedom
• Identify key constituencies and develop and conduct mobilizing strategies
• Manage student advocacy programs for high schools and colleges/universities
• Manage and supervise Planned Parenthood Generation Action programs and liaise with PPFA regarding youth advocacy efforts
• Support outreach events on college campuses to educate and activate students
• Manage the High School Advocacy Program and other student advocacy efforts
• Manage student volunteer activities, including canvassing and phone banks
• Organize PPHP’s annual Youth Lobby event
• Participate in community outreach and engagement events
• Manage advocacy and organizing projects, including voter engagement and legislative campaigns
• Build and maintain partnerships with allied organizations and coalitions
• Represent PPHP at meetings, coalitions, and task forces
• Assist with the annual Advocacy & Government Relations work plan
• Serve as liaison to other departments and health centers as needed
• Collaborate with Communications, Development, Education and Training, and other departments on special events
• Develop and deliver presentations on legislation, policy, and advocacy
• Support Planned Parenthood Hudson Peconic Action Fund as needed

Recruitment

• Lead comprehensive full-cycle recruitment for entry-level through manager-level positions and temporary hires across the PPFA National Office.
• Manage end-to-end talent acquisition, including job posting distribution, proactive sourcing, resume screening, structured interviewing, offer generation, and onboarding handoff.
• Conduct phone screens and virtual interviews; evaluate candidate qualifications, competencies, and cultural addition; coordinate panel interviews and prepare standardized selection materials.
• Execute recruitment workflows within established SLAs to reduce time-to-fill and optimize panel selection.
• Use Lever ATS and SuccessFactors HRIS; maintain recruitment analytics, candidate pipeline data, and KPIs.
• Coordinate background checks, reference verifications, and onboarding logistics with TA Operations.
• Ensure compliance with federal, state, and local employment laws and organizational policies.
• Promote PPFA as an employer of choice through internal and external advertising platforms and transparent candidate communication.
• Partner with hiring managers, lead intake sessions, provide pipeline updates, and guide data-driven selection decisions.
• Build diverse candidate pipelines through external networks, universities, community organizations, social media, employee referrals, and professional associations.
• Represent PPFA at career fairs, university sessions, industry conferences, and networking events.
• Foster relationships with hiring managers, candidates, PCE Business Partners, and TA Operations team members.
• Perform other duties as assigned.

Senior Talent Acquisition Recruiter – Cycle Hire

General

• Mobilize people and communities to support access to sexual and reproductive health care services and sexual health information
• Identify key constituencies and develop and carry out mobilizing strategies
• Plan and manage short-term advocacy initiatives and projects aligned with the PPHP Strategic Plan
• Build the number, capacity, and skills of advocacy volunteers
• Coordinate online supporter engagement, including online advocacy and email campaigns
• Assist in creating the annual Advocacy & Government Relations work plan
• Plan and facilitate events and communications with activists
• Manage advocacy and organizing projects, including Days of Action, volunteer activities, voter engagement, and legislative campaigns
• Build and retain collaborative partnerships with allied organizations and regional coalitions
• Represent PPHP at meetings, coalitions, and task forces
• Recruit, train, and mobilize volunteers for phone banks, canvassing, rallies, petition drives, and other grassroots actions
• Serve as an Advocacy & Government Relations liaison to other departments and health centers
• Collaborate with Communications, Development, Education and Training, and other departments on special events
• Develop and deliver presentations on legislation, policy, and advocacy
• Speak to audiences about sexual and reproductive health and rights issues

Coordinator, Advocacy and Government Relations

• Lead comprehensive full-cycle recruitment for entry-level through manager-level positions and temporary hires across the PPFA National Office
• Manage job posting distribution, proactive sourcing, resume screening, structured interviewing, offer generation, and onboarding handoff
• Conduct phone screens and virtual interviews to evaluate qualifications, competencies, and cultural addition
• Coordinate panel interviews and prepare standardized selection materials
• Execute recruitment workflows within established SLAs to reduce time-to-fill and optimize panel selection
• Use Lever ATS and SuccessFactors HRIS; maintain recruitment analytics, candidate pipeline data, and KPIs
• Coordinate background checks, reference verifications, and onboarding logistics with TA Operations
• Ensure compliance with federal, state, and local employment laws and organizational policies
• Promote PPFA as an employer of choice through advertising platforms and candidate communications
• Partner with hiring managers, lead intake sessions, provide pipeline updates, and guide data-driven selection decisions
• Build diverse candidate pipelines through external networks, universities, community organizations, social media, referrals, and professional associations
• Represent PPFA at career fairs, university sessions, industry conferences, and networking events
• Foster relationships with hiring managers, candidates, PCE Business Partners, and TA Operations team members
• Perform other duties as assigned

Senior Recruiter

Call Center Representative

• Provide telephone assistance to clients inquiring about clinical services, payment options, insurance coverage, health center hours, and locations
• Manage a high volume of inbound calls
• Perform initial visit assessments and schedule appointments across multiple health centers in Epic EMR
• Collect insurance details and perform online or telephone coverage authorizations
• Resolve billing questions and provide cost estimates
• Accurately enter and document patient demographics, insurance coverage, pharmacy preferences, and fee assessments in Epic
• Respond to basic client questions and route complex inquiries or medical messages according to protocol
• Provide empathetic support to callers
• Collaborate with health center teams and business office staff to meet call center productivity standards and improve the patient experience
• Report directly to the Call Center Manager

Bilingual Call Center Associate

Strategy

• Support day-to-day operations and management of the Budget & Resource Operations team within External Affairs
• Provide budget and operational support across External Affairs
• Supervise a Senior Specialist, including direction, coaching, prioritization, workload management, and quality control
• Liaise with Procurement, Finance, and Program teams on contracting documents, payments, grants, sponsorships, and invoices
• Support accurate entry of contracts, grants, memberships, honoraria, and sponsorships in internal systems
• Track contract workflows and proactively resolve delays or errors
• Streamline contracting and payment processes
• Ensure compliance with internal policies and external requirements
• Track budget commitments and review monthly commitments across External Affairs verticals
• Flag budget discrepancies and coordinate timely follow-up with stakeholders
• Support development and rollout of process guidance and staff training
• Build cross-functional relationships and provide responsive support to program teams
• Contribute to a positive, effective, and transparent operations culture
• Provide logistical and administrative support for special projects
• Report to the Director, Strategic Operations

Manager, Strategic Operations

Video Editor

• Provide overarching video strategy and creative vision for PPFA and PPAF
• Ideate and produce on-brand videos supporting organizational and campaign goals
• Execute video distribution strategies with content, digital, social, and paid media teams
• Lead and provide thought partnership to video producers throughout project lifecycles
• Support professional development of the internal video team
• Serve as a video thought partner for PPFA and PPAF leaders
• Maintain oversight of team video work and develop new video content formats
• Oversee large-scale projects with production companies and internal producers
• Direct short- and long-form video for social platforms, digital ads, broadcast, websites, special events, and campaigns
• Work with leadership and stakeholders to articulate video strategy and support initiatives
• Collaborate with Editorial, Creative, and Marketing teams on concepts, narratives, scripts, treatments, and animated, motion, and live-action storytelling
• Manage conflicting priorities, project bandwidth, and deadlines
• Collaborate across divisions, functions, and geographies
• Identify cost-saving opportunities in vendor budgets and proposals
• Develop video resourcing plans across workstreams and project teams
• Ensure video outputs are strategically sound, responsibly produced, and within brand guidelines
• Manage team capacity and output for rapid-response moments
• Lead branded electoral video content during election cycles
• Pitch video concepts and facilitate internal feedback sessions
• Build and maintain a repository of production partners and creative vendors
• Monitor video industry trends and bring relevant inspiration to the team
• Perform other duties as assigned

Director, Video Production

• Establish, cultivate, and sustain long-term relationships with assigned donors and prospects
• Secure and retain bequest intents, beneficiary designations, outright gifts, life income gifts, and endowments
• Meet assigned metrics for new gift commitments through written proposals, email, and telephone
• Conduct regular follow-up throughout gift and estate planning decisions
• Build personal relationships with donors using listening skills, empathy, and maturity
• Guide donors as allies in Planned Parenthood’s work in equity and social justice and as activists in the movement
• Address donor concerns related to current events and breaking news
• Conduct due diligence on complex gifts, including non-cash assets, non-publicly traded stock, and property
• Coordinate internally and externally to complete gift transactions or recommend alternative strategies
• Negotiate gift restrictions to prioritize Planned Parenthood’s current and future needs
• Assess donors for high-touch individualized relationships and develop stewardship plans
• Segment remaining donors into one-to-many approaches or deprioritize nonviable prospects
• Secure one-to-one meetings with top donors and prospects across the region to solicit new and increased gifts and reconfirm high-value commitments
• Plan travel strategically to reach every portfolio donor in a three-year cycle
• Apply advanced knowledge of gift planning, gift acceptance policies, income, estate, and federal gift tax, investments, and investment policy
• Model gift planning ethical standards and best practices
• Engage with donors, donor advisors, affiliate staff, gift officers, senior directors, national directors, and organizational leadership
• Assist with gifts, advise gift planning program strategy, resolve concerns, and provide training
• Serve as a technical resource for major gifts officers
• Perform other duties as assigned

Senior Gift Planning Officer

• Identify and attract highly qualified candidates for Planned Parenthood Los Angeles
• Develop talent sources and maintain an ongoing pipeline, including passive candidates
• Partner with hiring managers to anticipate hiring needs, including succession planning
• Write and coordinate job descriptions and internal and external job postings
• Develop creative recruitment programs and marketing materials consistent with PPLA branding and messaging
• Manage full-cycle recruitment, including sourcing, scheduling, screening, interviewing, selection, and onboarding
• Use behavioral-based interview techniques to assess candidate competency and eliminate unqualified candidates early
• Communicate the hiring process and provide timely candidate status updates
• Make approved compensation offers according to formal compensation guidelines
• Develop strategic outreach plans to ensure a diverse candidate pool, including attending career fairs and professional events
• Collaborate with HR and hiring managers on proactive sourcing and recruitment strategies
• Promote PPLA’s employee referral bonus program
• Maintain accurate applicant tracking system information, including job postings, applicant tracking, responses, and required data
• Participate in job fairs and open houses and develop relationships with vocational schools and colleges
• Perform reference and background checks and verify licenses or certifications per PPLA policy
• Compile and analyze turnover and recruitment statistics
• Prepare monthly and quarterly reports
• Maintain thorough documentation
• Ensure recruitment efforts support Agency ITT Service Standards and Workplace Values
• Support administrative, support, and non-clinical services connected to abortion patient care as an essential duty

Talent Acquisition Specialist

Spanish

• Assist survivors with the immediate and long-term impact of victimization
• Provide crisis intervention, emotional support, advocacy, and accompaniment services to sexual assault survivors and crime victims in English and Spanish
• Serve as designated campus advocate and advisor of choice during Title IX processes
• Staff the 24-hour hotline and participate in mandatory after-hours on-call shifts
• Develop case plans and ongoing advocacy strategies
• Coordinate supportive activities, support groups, and crime victim compensation applications
• Deliver prevention education and outreach to youth, adults, and professionals
• Facilitate curricula and organize campus, school, health fair, and community events
• Collect participant data and evaluation materials
• Build relationships with agencies, organizations, campus offices, and community partners
• Promote services and awareness initiatives, including Sexual Assault Awareness Month
• Support program social media administration and promotion
• Maintain certification through required continuing education
• Maintain service data, case files, grant reports, and statistical reports
• Review and update workshops and curricula
• Provide office coverage, attend staff meetings, participate in program planning, and support community-agency relations
• Recruit, train, support, coordinate, and evaluate volunteers for hotline coverage

IT Support Specialist

Area Manager – Health Center Operations

Associate Director, Information Security Engineer

Coordinator, Youth Advocacy and Student Programs

Coordinator, Youth Advocacy and Student Programs

Senior Talent Acquisition Recruiter – Cycle Hire

Coordinator, Advocacy and Government Relations

Senior Recruiter

Bilingual Call Center Associate

Manager, Strategic Operations

Director, Video Production

Senior Gift Planning Officer

Talent Acquisition Specialist

Advocacy & Prevention Specialist, Spanish Speaking