Associate, Development Operations

Planned Parenthood Federation of America

. Process gifts and acknowledgments .

Posted 10/22/2026full-timeBrooklyn • New York • United StatesJuniorMid-Level💰 $62,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in donor database management and financial reporting, with a strong commitment to health equity and racial justice. Excels in customer service, communication, and organizational skills to support development operations effectively.

Highest-signal resume keywords

Donor Database ManagementFinancial ReportingCustomer ServiceData Entry PrinciplesMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ManagementFinancial ReconciliationData HygieneBatch ReportingOnline Fundraising PlatformsCredit Card ProcessingDatabase CodingDonor Acknowledgment ProcessingRecord MergingReport Generation

Soft Skills

Excellent Communication SkillsInterpersonal SkillsOrganizational SkillsTime Management SkillsAttention to Detail

Tools & Technologies

EveryActionRaiser’s EdgeUSPayNotion

Industry Keywords

Health EquityBodily AutonomyRacial JusticeDonor RelationsDevelopment Operations

About the role

Key responsibilities & impact

Process gifts and acknowledgments
Enter and code donations into the database
Prepare batch reports and documentation for the Finance Department
Reconcile donor responses to cash, checks, and credit card donations received by mail or phone
Import, report on, and adjust online donations received via EveryAction weekly and more frequently during peak seasons
Generate donor lists for twice-monthly acknowledgment mailings and external vendor fulfillment
Maintain donor data hygiene and integrity
Transfer donor information from communications into donor records
Merge duplicate records and add new constituent records as needed
Monitor the Development department voicemail line and Operations team shared inbox
Respond to, route, or escalate calls and emails and report observed trends
Manage assignments in Notion
Support weekly Development staff “Office Hours” for database queries, exports, and analysis
Process office supply orders and related expense requests
Provide administrative support, customer service and donor relations, and support special projects

Requirements

What you’ll need

High school diploma/GED
Minimum work experience: none required
Licensures/Certifications: none required
Demonstrated commitment to PPGNY’s mission related to bodily autonomy, health equity, and gender and racial justice
Demonstrated commitment to learning about and enhancing practices related to racial equity and its impact on healthcare systems
Excellent customer service and communication skills
Excellent interpersonal and verbal skills
Superior oral and written communication skills
Ability to develop and maintain effective, professional relationships with internal and external stakeholders
Ability to work effectively as part of team
Ability to remain focused and calm in stressful situations
Proficient in Microsoft Office Suite or similar software
Familiarity with donor databases, such as Raiser’s Edge
Familiarity with online fundraising platforms, such as EveryAction
Familiarity with credit card processing gateways, such as USPay
Familiarity with principles of data entry, data health, and data management
Familiarity with principles of financial reporting and reconciliation for a high-volume development department
Keen attention to detail
Excellent organizational skills
Outstanding time management skills, including the ability to work under deadline
Ability to produce high-quality work in a fast-paced environment with changing and/or competing priorities
Ability to exercise discretion in the handling of confidential information
Ability to work a flexible or extended schedule, including evenings and weekends, as operational demands require
Requires sitting for long periods of time; periodic standing, walking, and bending
Requires lifting of up to 15 pounds
Visual acuity sufficient to perform frequent work on a computer screen and review printed reports and other materials
Requires ability to hear and communicate orally with others

Benefits

Comp & perks

Generous PTO and holiday schedule
Medical, dental and vision coverage options for you and eligible dependents
FSA, HSA, Commuter pre-tax reimbursement funds
Short- and Long-Term Disability
Free Basic Life and AD&D
401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment
Proof of immunization or immunity to certain communicable diseases and tuberculosis testing required by NYC DOHMH Health Code, NYSDOH and OSHA