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IT Support Specialist
Planned Parenthood Federation of America. Provide hardware, software, and network technical assistance and support to PPIL users throughout Illinois .
Posted 10/2/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $80,000 - $88,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for hardware, software, and network systems, with a strong focus on Windows environments and Microsoft 365 applications. Capable of managing helpdesk operations, developing training content, and ensuring compliance with regulatory standards in healthcare settings.
Highest-signal resume keywords
Windows 11 SupportMicrosoft 365 ManagementHelpdesk Support ExperienceCybersecurity TrainingEndpoint Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PC/Laptop ManagementTroubleshootingScriptingConfiguration ManagementIncident ResponseDisaster RecoveryVPN ConfigurationAsset ManagementRegulatory ComplianceCloud/SaaS Support
Soft Skills
Customer-Service MindsetCritical ThinkingProblem SolvingIntegrityCommitment and Work Ethic
Tools & Technologies
MS Entra IDExchange OnlineIntuneMDMConnectWiseEDR/XDRInfrastructure MonitoringMeeting Room SystemsBackup ManagementEmail Defense Systems
Industry Keywords
Healthcare EnvironmentsHIPAA ComplianceNIST ComplianceCIS ComplianceRansomware ResponsePhishing ResponseLifecycle ManagementBudgetingHelpdesk Ticketing SystemsTechnical Assistance
Tech Stack
Tools & technologiesAzureCloudCyber Security
About the role
Key responsibilities & impact- Provide hardware, software, and network technical assistance and support to PPIL users throughout Illinois
- Support PCs, laptops, hardware, software, printers, desk phone systems, mobile devices, headsets, peripherals, conference room systems, and online/cloud/SaaS systems
- Monitor and manage helpdesk tickets for timely and thorough responses
- Develop Knowledge Base content to improve self-service and IT responsiveness
- Work directly with non-IT personnel, including executive leadership
- Travel to PPIL Health Centers across Illinois to provide on-site support
- Support live meetings, virtual meeting technologies, and events
- Provide staff-facing cybersecurity and IT-environment training
- Install, deploy, debug, update, configure, troubleshoot, and train users on IT systems
- Develop and maintain scripts to automate tasks and improve quality and consistency
- Manage endpoint-management and mobile-device-management tools
- Perform inventory and auditing to confirm a consistent and correct environment
- Help ensure compliance with PPIL regulatory obligations
- Support and improve cybersecurity and system hardening
- Investigate and recommend process, policy, configuration, and tooling improvements
- Support IT strategic planning and budgeting efforts
- Provide after-hours and weekend support when needed
- Remain informed about PPIL protocols, policies, procedures, and core values
Requirements
What you’ll need- Bachelor’s degree or equivalent relevant professional work experience
- Minimum of 3 years professional experience in PC/laptop management, troubleshooting, and/or helpdesk support using a ticketing system
- Strong knowledge of Windows 11
- Experience managing mid-size (150+ endpoints) Windows environments over time
- Strong knowledge of Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams)
- Experience managing accounts in MS Entra ID (aka Azure AD) and Exchange Online
- Must have own vehicle and be willing and able to drive to downstate Health Centers
- Ability to provide after-hours and weekend support when needed
- Experience with clinical/healthcare environments, EPIC or similar, HIPAA compliance, cybersecurity/hardening, EDR/XDR, MSP/MSSP, Intune, MDM, ConnectWise, scripting, infrastructure/network monitoring, asset management, NIST/CIS compliance, license/lifecycle management, meeting room systems, ransomware/phishing response, backup management, disaster recovery, incident response, VPN configuration, budgeting, or email defense systems is a plus
- Quick learner, critical thinker, problem solver
- Customer-service mindset
- Integrity
- Commitment and work ethic to fully finish tasks and confirm completion
- Ability to regularly stand, walk, talk, read, see, hear, type, use a phone, handle, feel, reach, and sit; occasionally lift or move up to 25 pounds
Benefits
Comp & perks- Company-subsidized premiums on Medical, Dental, and Vision Insurance
- Up to 12 weeks Paid Parental Leave for eligible employees
- Generous Paid Time Off (PTO) and paid holidays
- Mission-focused work
- 401k with employer matching
- 100% company-paid Life Insurance
- 100% company-paid Short- and Long-Term Disability Coverage
- Robust Employee Assistance Program
- Professional Development awards and opportunities
- Flexible Spending Accounts
- Free Medical Services at PPIL
- Pet Insurance
- Mileage reimbursement and other relevant travel expenses