Patient Access Representative

Planned Parenthood Federation of America

. Answer a high volume of patient calls regarding appointment scheduling, billing questions, prescription refills, healthcare information, and concerns .

Posted 10/7/2026full-timeAllentown • Pennsylvania • United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and customer service skills while effectively managing patient interactions and scheduling. Proficient in healthcare software systems and committed to health equity and social justice.

Highest-signal resume keywords

Excellent Communication SkillsCustomer Service SkillsComputer Proficiency with Healthcare SoftwareAttention to DetailProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical TerminologyAppointment SchedulingInsurance VerificationPatient RegistrationData EntryPrior AuthorizationCall TriageRecord ManagementHealthcare ProceduresMultitasking

Soft Skills

EmpathyAttention to DetailProfessionalismTeam CollaborationAdaptability

Tools & Technologies

Healthcare Software SystemsPhone Systems

Industry Keywords

Patient ServicesHealth EquityReproductive HealthcareSocial JusticeCustomer Support

About the role

Key responsibilities & impact

Answer a high volume of patient calls regarding appointment scheduling, billing questions, prescription refills, healthcare information, and concerns
Register patients and accurately collect demographic and insurance information
Schedule appointments according to availability and medical needs
Verify insurance eligibility and benefits
Provide basic information about medical conditions, treatments, medications, and appointment expectations within the scope of knowledge
Triage and route calls to clinicians, healthcare providers, specialists, departments, or outside providers as appropriate
Update patient records, filing systems, data systems, patient logs, and record transfers
Address patient complaints professionally and resolve basic customer issues
Complete prior authorizations for ordered medications and equipment
Fulfill outside provider requests for affiliate patient records
Follow established emergency procedures for incoming calls
Provide timely communication to Patient Services Director(s) and/or Center Manager(s)
Participate in training, committees, and meetings
Stay current on scheduling protocols and procedures
Support patients in understanding and choosing from available options
Collaborate with the team to meet daily productivity and quality goals
Support call center operations and complete individual and shared tasks accurately and on time
May train other staff on call center tasks

Requirements

What you’ll need

Excellent communication skills: Clear and concise verbal communication to effectively interact with patients over the phone
Basic understanding of medical terminology, health conditions, and healthcare procedures
Customer service skills: Ability to provide friendly, empathetic, and patient support to callers
Attention to detail when collecting patient information and updating records
Problem-solving skills to address patient concerns
Computer proficiency with healthcare software systems and phone systems
Ability to multitask in a fast-paced environment
Commitment to Planned Parenthood’s mission, health equity, and access to sexual and reproductive healthcare
Understanding of racism and commitment to racial and social justice
Awareness of multiple group identities and their dynamics, with self-awareness, empathy, and humility
Ability to communicate and hear effectively across differences and act on feedback related to identity and equity
Commitment to Planned Parenthood’s In This Together service ethos, workplace values, and service standards

Benefits

Comp & perks

Medical, Dental, and Vision coverage options for you and eligible dependents
Life/AD&D coverage options
Short and Long Term Disability policy voluntary coverage options
Generous vacation, leave, and holiday benefits