Sales Trainer – Team Lead

Plateful

. Support both Recovery and Protocol sales functions by understanding workflows, sales processes, and performance requirements.

Posted 11/3/2026full-timeRemote • PhilippinesSenior💰 $1,500 - $1,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in sales training, coaching, and performance management, with a strong focus on developing effective onboarding materials and training programs. Proven ability to analyze sales metrics and implement strategies that enhance team performance and sales effectiveness.

Highest-signal resume keywords

Sales Leadership ExperienceSales Training DevelopmentPerformance ManagementSales KPIs AnalysisECommerce Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales TrainingCoaching FrameworksOnboarding Materials DevelopmentSOPs CreationSales Playbooks DevelopmentConversion Rate AnalysisUpselling TechniquesCross-Selling TechniquesPerformance Metrics AnalysisCustomer Retention Strategies

Soft Skills

Excellent CommunicationLeadership CapabilitiesTeam DevelopmentCollaborationAdaptability

Tools & Technologies

ShopifyCRM Software

Industry Keywords

DTC SalesOutbound SalesHigh-Ticket SalesSales RecoveryCustomer Engagement

About the role

Key responsibilities & impact

Support both Recovery and Protocol sales functions by understanding workflows, sales processes, and performance requirements.
Conduct onboarding, product training, sales training, and ongoing development sessions.
Review calls, identify performance gaps, provide actionable feedback, and conduct one-on-one coaching.
Facilitate team huddles, role-playing exercises, workshops, call reviews, and performance discussions.
Review and improve scripts, SOPs, call guides, and training materials.
Track conversion rates, recovered revenue, average order value, upsell and cross-sell performance, and productivity.
Identify opportunities to improve training, customer engagement, objection handling, and sales effectiveness.
Collaborate with existing Sales support members and coordinate training and coaching initiatives.
Support new-hire onboarding, training, and ramp-up.
Promote accountability, ownership, continuous learning, collaboration, and strong performance.
Strengthen representative performance through ongoing training and coaching.
Help improve conversion, recovered revenue, AOV, and overall sales effectiveness.
Contribute scalable processes and new ideas as the Sales organization grows.

Requirements

What you’ll need

3+ years of sales leadership experience.
3+ years of experience in sales training, coaching, learning and development, or sales enablement.
Proven experience developing training programs, onboarding materials, SOPs, sales playbooks, or coaching frameworks.
Strong understanding of sales KPIs, conversion rates, AOV, upselling, cross-selling, and performance management.
Experience in eCommerce, DTC, outbound sales, customer retention, sales recovery, or high-ticket sales environments.
Excellent English communication and facilitation skills.
Strong coaching, leadership, and team development capabilities.
Ability to analyze sales performance and identify opportunities for improvement.
Shopify or CRM experience is a plus.
Must be willing to work weekends as required by the team's schedule and operational needs.
Must be comfortable working graveyard (GY) shifts aligned with US business hours.
Experienced sales leader, trainer, or coach who enjoys developing people and improving team performance.
Comfortable working with performance metrics and translating data into actionable coaching strategies.
Able to identify problems, introduce new ideas, and recommend practical improvements.
Collaborative and adaptable, able to work alongside an existing support team while bringing your own perspective and leadership.
Hands-on and execution-focused.
Comfortable working in a fast-paced DTC environment where processes continue to evolve.

Benefits

Comp & perks

Fully Remote Position: Work remotely and collaborate with a growing team.
Paid Time Off: Eligible for paid leave benefits after completing 90 days of employment.
Career Growth Opportunities: Grow alongside Plateful as the Sales organization expands, with opportunities to take on greater responsibilities and contribute to the team's development.