Plateful

Social Media Manager

• Monitor comments, replies, and direct messages daily across Instagram, Facebook, and other social channels
• Identify buying intent and distinguish purchase interest, order problems, and casual conversation
• Move prospects from public comments into private DMs
• Qualify leads by determining needs, blockers, and location
• Close sales in DMs and send invoices or secure payment links
• Hand qualified leads to assigned salespeople with complete context
• Follow up on open conversations to prevent warm leads from going cold
• Log all activity in Richpanel helpdesk
• Report recurring blockers, high-performing posts and ads, and purchase-stopping questions to marketing, product, and CX

Social Media Sales Representative