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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong sales capabilities through effective communication in written formats, with a focus on identifying buying intent and closing sales in direct messages. Proficient in managing leads and maintaining organized follow-ups to maximize conversion rates.
Highest-signal resume keywords
Proven Sales ExperienceLead QualificationClosing Sales in DMsExcellent Written EnglishExperience with Richpanel
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Target AchievementLead QualificationClosing TechniquesPrice Objection HandlingEcommerce Sales
Soft Skills
Organizational SkillsDisciplineFast Response TimeIntegrity
Tools & Technologies
RichpanelCRM ExperienceShopify
Industry Keywords
Direct-to-ConsumerSocial Media SellingBuying Intent Recognition
About the role
Key responsibilities & impact- Monitor comments, replies, and direct messages daily across Instagram, Facebook, and other social channels
- Identify buying intent and distinguish purchase interest, order problems, and casual conversation
- Move prospects from public comments into private DMs
- Qualify leads by determining needs, blockers, and location
- Close sales in DMs and send invoices or secure payment links
- Hand qualified leads to assigned salespeople with complete context
- Follow up on open conversations to prevent warm leads from going cold
- Log all activity in Richpanel helpdesk
- Report recurring blockers, high-performing posts and ads, and purchase-stopping questions to marketing, product, and CX
Requirements
What you’ll need- Proven sales experience with a record of hitting or beating targets
- Comfortable selling in writing, in short back-and-forth messages, to strangers
- Ability to recognize buying intent and ask for the sale without being pushy
- Organised and disciplined; follows up, keeps notes, and does not lose people
- Fast to respond; social leads go cold in hours, not days
- Excellent written English
- Integrity: never misrepresent price, discounts, delivery dates, or product specs
- Previous experience selling via Instagram or Facebook DMs (nice to have)
- Skilled at handling price objections and turning hesitation into closes (nice to have)
- Ecommerce or direct-to-consumer background (nice to have)
- Experience with a helpdesk or CRM; Richpanel and Shopify experience is a plus, with training provided
- A second language (nice to have)