Platinum Technologies

Engineer

• Provide Tier 3 technical support for endpoint migration, deployment, provisioning, and post-migration stabilization
• Troubleshoot complex Windows endpoint issues involving operating systems, drivers, applications, profiles, authentication, networking, peripherals, and device configuration
• Support device replacement, operating system upgrades, hardware refreshes, profile/data migration, application deployment, and user cutover
• Investigate and resolve migration failures, deployment errors, application compatibility issues, configuration problems, and recurring endpoint incidents
• Serve as the escalation point for Tier 1 and Tier 2 Service Desk teams and provide technical guidance and knowledge transfer
• Partner with Endpoint Engineering and other technical teams to identify root causes and develop remediation strategies
• Support Microsoft Intune, Microsoft Configuration Manager (SCCM/MECM), Autopilot, or comparable endpoint management technologies
• Troubleshoot Microsoft 365, Teams, Outlook, OneDrive, authentication, VPN, printing, and other endpoint services
• Assist with endpoint security controls, including device compliance, encryption, endpoint protection, and security policy troubleshooting
• Develop and maintain technical documentation, knowledge articles, troubleshooting procedures, and migration runbooks
• Analyze incident and migration data to identify trends, recurring failures, and opportunities for automation or process improvement
• Participate in migration waves, cutovers, hypercare, and scheduled deployment activities
• Coordinate with vendors and third-party support organizations when escalation is necessary
• Ensure incidents and service requests are accurately documented and resolved according to service management processes

Explore Tier 3 Service Desk Engineer at Platinum Technologies. Review requirements and application details.