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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success and implementation within B2B SaaS or edtech environments, with a strong focus on instructional design and client training. Proficient in managing enterprise client relationships and utilizing AI tools for content generation.
Highest-signal resume keywords
Customer Success ManagementInstructional DesignB2B SaaS ExperienceEnterprise Client ManagementAI Tools for Content Generation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Instructional DesignPedagogyCorporate TrainingContent EvaluationClient OnboardingContent Clarity AssessmentClient Feedback DocumentationPlatform Decision TranslationTraining DevelopmentCourse Review
Soft Skills
CommunicationClient Relationship ManagementProblem-SolvingCollaborationFeedback Integration
Tools & Technologies
Platzi LearnAI Content Generation Tools
Industry Keywords
EdtechB2B SaaSLearning Experience DesignClient TrainingEnterprise Clients
About the role
Key responsibilities & impact- Guide new and existing clients through Platzi Learn implementation, from onboarding to results
- Build and review generated courses, evaluating clip quality, pedagogical structure, content clarity, and student experience
- Bridge client and internal teams by identifying friction, documenting it, and communicating client feedback with context
- Understand each client's business and translate needs into concrete platform decisions
- Train client content teams to operate Platzi Learn independently
Requirements
What you’ll need- 3+ years in customer success, implementation, instructional design, or learning experience design
- Experience in B2B SaaS or edtech
- Experience managing enterprise clients as the main point of contact
- Portuguese at B2 minimum, spoken and written
- English at B2 minimum, spoken and written
- Background in instructional design, pedagogy, or corporate training
- Hands-on experience with AI tools for content generation
Benefits
Comp & perks- 100% of the necessary work tools such as a laptop, smartphone, desk, ergonomic chair, monitor, and other accessories
- All books needed for professional growth on Kindle, including a Kindle device
- Extended maternity and paternity leave
- Opportunity for all team members to own company shares through the option pool
- 15 days of vacation per year regardless of country, starting from joining the team
- First four online therapy sessions covered with specialized companies
- In-person team meetings during the year
- Annual week-long Villa Platzi team gathering somewhere in the world