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Customer Support Specialist
PlayerData. Provide shift-based support to the global customer base across call, chat and email .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support within the sports tech industry, with a strong focus on communication, problem-solving, and maintaining data quality. Proficient in utilizing CRM tools and understanding wearable technology to enhance customer interactions.
Highest-signal resume keywords
Customer Support ExperienceKnowledge of Soccer and Field SportsExperience with HubSpot or Similar CRMUnderstanding of Sports Tech ApplicationsStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingData Quality ManagementTicket ResolutionCustomer OnboardingIssue InvestigationSports Technology UnderstandingWearable Tech Experience
Soft Skills
OrganisedAttention to DetailProactiveAdaptableTeam Player
Tools & Technologies
HubSpotCRM Software
Industry Keywords
Sports ScienceSports TechCustomer-Facing RoleInternational Customer ExperienceCompetitive Team Environment
About the role
Key responsibilities & impact- Provide shift-based support to the global customer base across call, chat and email
- Analyse and troubleshoot customer problems
- Handle front-line support tickets from initiation through satisfactory resolution
- Uphold data quality within the service platform
- Communicate and provide clarity to internal stakeholders and teams
- Maintain smooth escalation processes across support interactions
- Respond to customers across all support channels and provide effective assistance
- Investigate and resolve issues efficiently, clearly and accurately
- Develop and maintain understanding of PlayerData products and features
- Collaborate with support team members on ticket ownership, communication and handovers
- Improve and maintain support information quality in the service platform and relevant tools
- Follow up on open tickets
- Onboard new customers
- Communicate customer feedback to relevant internal teams
- Serve as an internal product expert for new features and releases
Requirements
What you’ll need- Technically-minded team player
- Online customer-facing experience
- Knowledge of soccer and other field sports
- Strong communication skills
- Organised with high attention to detail
- Experience working in sports science, sports tech or another sports-related discipline beneficial but not essential
- Experience working in a customer-facing role in the sports tech industry or similar
- Understanding of the applications of sports tech within a competitive team environment
- Experience working with customers internationally
- Excellent written and verbal communication skills
- Ability to provide specialist communication understandable to all
- Proactive, adaptable and able to work with initiative
- Experience with wearable tech and hardware preferred
- Sound understanding of sporting technologies and ability to use them
- Experience with HubSpot or similar CRM preferred
Benefits
Comp & perks- Private health insurance to support your health and wellbeing
- 401(k) with company match to help you plan for the future
- Flexible PTO so you can take the time you need
- Mental health & wellbeing support through Perkbox
- Retail discounts to help you save on everyday purchases
- Monthly vouchers for added savings and rewards