PlayerData

Customer Support

• Provide shift-based support to the global customer base across call, chat and email
• Analyse and troubleshoot customer problems
• Handle front-line support tickets from initiation through satisfactory resolution
• Uphold data quality within the service platform
• Communicate and provide clarity to internal stakeholders and teams
• Maintain smooth escalation processes across support interactions
• Respond to customers across all support channels and provide effective assistance
• Investigate and resolve issues efficiently, clearly and accurately
• Develop and maintain understanding of PlayerData products and features
• Collaborate with support team members on ticket ownership, communication and handovers
• Improve and maintain support information quality in the service platform and relevant tools
• Follow up on open tickets
• Onboard new customers
• Communicate customer feedback to relevant internal teams
• Serve as an internal product expert for new features and releases

Explore Customer Support Specialist at PlayerData. Review requirements and application details.