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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Solutions Engineering and Implementation with a strong focus on customer relationship management. Proficient in SQL, Python, and healthcare integration standards, with the ability to communicate complex technical concepts effectively.
Highest-signal resume keywords
Solutions EngineeringImplementation ManagementSQL ProficiencyPython ProficiencyCustomer Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLPythonAPIsFHIRHL7JSONXMLYAMLTechnical Problem SolvingData Quality Management
Soft Skills
Clear CommunicationCustomer-Focused ApproachCollaborationIndependent PrioritizationAdaptability
Tools & Technologies
Plenful PlatformOmnichannel Support Tools
Industry Keywords
Healthcare IntegrationBenefits VerificationPrior AuthorizationsCustomer FeedbackOperational Requirements
Tech Stack
Tools & technologiesPythonSQL
About the role
Key responsibilities & impact- Configure Plenful for new customers and use cases
- Execute implementations for established use cases
- Improve the implementation process so customers realize value faster
- Represent Plenful in customer-facing meetings
- Gather customer feedback and understand client-specific needs
- Assist with custom configuration
- Guide implementation timelines and hold customers accountable for follow-up tasks
- Provide omnichannel customer support
- Build documentation covering Plenful platform best practices
- Collaborate with Account Management, Product Solutions, and Sales on operational requirements for use case templates and modules
- Identify and lead implementations for contract expansions
- Work with Engineering and Product Solutions to communicate feature needs and product requirements
- Provide business context, customer feedback, and design input to close the customer-product feedback loop
Requirements
What you’ll need- 4+ years in Solutions Engineering, Implementation, Technical Account Management, or a related field
- Direct customer-facing or customer relationship management experience
- Ability to explain complex technical problems clearly to different audiences
- Proficiency in SQL and Python
- Experience with APIs and/or healthcare integration standards, including FHIR and HL7
- Experience with JSON, XML, and YAML
- Clear and confident written and verbal communication
- Customer-focused approach to solving unstructured problems
- Ability to collaborate across Sales and Account Management
- Ability to manage multiple accounts and prioritize independently
- Genuine interest in healthcare and improving industry efficiency
- Comfort working in a fast-moving, evolving environment
- Healthcare industry experience is a bonus, including data quality management, prior authorizations, or benefits verification
- BA/BS degree is a bonus
Benefits
Comp & perks- Full medical, dental, and vision insurance for you and participation for your family
- 401(k) with company match: Plenful matches 50% of your first 3% contributed
- Equity for every full-time employee
- Unlimited PTO
- Daily lunch stipend of $100/week
- Wellness stipend of $100/month
- Commuter benefits of $100/month for SF and NYC-based employees
- Paid parental leave
- Flexible hybrid work environment
- Opportunities for growth and professional development
- Mission-driven, world-class team