Plenful

Technical Customer Success

• Configure Plenful for new customers and use cases
• Execute implementations for established use cases
• Improve the implementation process so customers realize value faster
• Represent Plenful in customer-facing meetings
• Gather customer feedback and understand client-specific needs
• Assist with custom configuration
• Guide implementation timelines and hold customers accountable for follow-up tasks
• Provide omnichannel customer support
• Build documentation covering Plenful platform best practices
• Collaborate with Account Management, Product Solutions, and Sales on operational requirements for use case templates and modules
• Identify and lead implementations for contract expansions
• Work with Engineering and Product Solutions to communicate feature needs and product requirements
• Provide business context, customer feedback, and design input to close the customer-product feedback loop

Senior Technical Implementation Specialist