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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on problem-solving and conflict resolution. Proficient in using customer service platforms and CRM systems to enhance customer interactions and support process improvements.
Highest-signal resume keywords
Customer Service ExperienceVerbal And Written Communication SkillsProblem-Solving AbilitiesAttention To DetailCRM Systems Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyPatienceCustomer-Focused Approach
Tools & Technologies
Customer Service PlatformsDigital Communication Tools
Industry Keywords
Contact CentersFinancial Services
About the role
Key responsibilities & impact- Act as the first point of contact for customer enquiries via phone, chat, and email
- Deliver prompt, accurate, and professional customer support
- Address customer questions and resolve issues with empathy, patience, and a customer-first approach
- Troubleshoot customer concerns and escalate complex matters when required
- Develop in-depth knowledge of Plenti’s products, services, and policies
- Collaborate with team members by sharing knowledge and best practices
- Provide customer insights and feedback to internal teams to support process and product improvements
- Ensure customer interactions are positive, informative, and resolved in a timely manner
Requirements
What you’ll need- Previous experience in customer service, contact centers, or financial services is desirable
- Excellent verbal and written communication skills, with the ability to explain complex information clearly and concisely
- Strong customer focus with proven problem-solving and conflict-resolution abilities
- Ability to thrive in a fast-paced environment while maintaining a high level of attention to detail
- Comfortable using customer service platforms, CRM systems, and digital communication tools
Benefits
Comp & perks- Flexible working
- Volunteer leave
- Study leave
- Monthly social events
- Office snacks
- Company Townhalls
- Diversity and inclusion initiatives and events
- Opportunity to make a real impact every single day
- Collaborative, supportive team
- Valuable skills development in financial services and customer experience
- Excellent growth and professional development opportunities