Fraud Operations Analyst

Pleo

. Monitor and process fraud alerts generated by detection tools in real time within SLA .

Posted 11/10/2026full-timeLisbon • PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fraud monitoring and investigation, with a strong focus on chargeback processes and regulatory compliance. Proficient in managing fraud alerts and collaborating with cross-functional teams to enhance detection capabilities.

Highest-signal resume keywords

Fraud Monitoring Tools ExperienceFraud Operations BackgroundChargeback Process FamiliarityRegulatory Framework KnowledgeClear Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud InvestigationCase ManagementLiability AssessmentTransaction VerificationFraud Alert Processing

Soft Skills

Detail-OrientedCalm Under PressureMethodical Approach

Tools & Technologies

FreshdeskBack Office Systems

Industry Keywords

Financial CrimePaymentsCustomer OperationsUK Regulatory RequirementsEU Regulatory RequirementsCard Scheme Rules

About the role

Key responsibilities & impact

Monitor and process fraud alerts generated by detection tools in real time within SLA
Investigate card fraud cases end-to-end using Back Office systems
Identify transactions, verify card details, flag suspicious activity, and take containment actions
Manage inbound fraud requests via the Freshdesk queue
Triage cases from Customer Support and route them correctly
Process and monitor the Fraud inbox and Customer Dispute Forms for chargeback-related cases
Document cases accurately in the case management system
Conduct liability assessments and determine appropriate outcomes
Escalate cases to Legal for final sign-off where required
Identify emerging fraud patterns and typologies
Collaborate with the Decision Intelligence team on rule proposals and detection improvements

Requirements

What you’ll need

Hands-on experience with fraud monitoring tools
Background in fraud operations, financial crime, payments, or customer operations
Highly detail-oriented and comfortable working within structured processes and SLAs
Ability to stay calm and methodical when case volumes are high
Clear written communication internally and when supporting external queries
Fluent in English
Familiarity with chargeback processes and card scheme rules (Mastercard/Visa)
Knowledge of relevant regulatory frameworks around liability, including UK and EU requirements

Benefits

Comp & perks

Your own Pleo card (no more out-of-pocket spending!)
Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office
Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis
25 days of holiday + your public holidays
Hybrid and fully remote working options are offered for the team
Free mental health and well-being support through MyndUp
Paid parental leave