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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Payment Operations strategy, including managing card issuing, processing, and compliance with regulatory requirements. Proven ability to lead teams, drive process improvements, and maintain strong relationships with banking partners and stakeholders.
Highest-signal resume keywords
Payment Operations StrategyPeople LeadershipCard Schemes UnderstandingRegulatory ComplianceData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PaymentsIssuingAcquiringBanking OperationsOperational MetricsService-Management ProcessesRegulatory RequirementsRoot-Cause AnalysisOperational SafeguardingProcess Standardisation
Soft Skills
Clear CommunicationAnalytical MindsetProblem SolvingJudgementTeam Development
Tools & Technologies
SQLPythonPayments Infrastructure3-D SecureTokenisation
Certifications & Qualifications
FCA-Registered EMD Individual
Industry Keywords
Electronic Money Regulations 2011Payment Services Regulations 2017FCA Safeguarding RulesBIN SponsorshipInternational Card-Issuing Programmes
Tech Stack
Tools & technologiesPythonSQL
About the role
Key responsibilities & impact- Own the Payment Operations strategy, operating model, annual plans, objectives and performance reporting
- Lead day-to-day operations across card issuing, processing, payment flows, settlement, reconciliation and related treasury interfaces
- Manage operational safeguarding processes, escalate safeguarding discrepancies and shortfalls, and coordinate with Finance and Compliance
- Define and monitor service levels, authorisation performance, payment costs, exception management and operational quality
- Drive process standardisation, automation and improvements to tooling, controls and reporting
- Build, coach and develop a geographically distributed team, including managers and specialists
- Establish clear accountability and development pathways
- Manage senior relationships with card schemes, processors, banking partners and other critical providers, including escalations and performance reviews
- Partner with Risk, Compliance, Data and Legal on scheme obligations, regulatory requirements, audits and incident response
- Work with Product, Engineering, Finance, Data and Commercial teams to launch and improve products while ensuring operational readiness
- Oversee major operational incidents, root-cause analysis and corrective actions
- Provide concise updates to senior leadership
- Work with the management of each regulated entity to ensure Group operations meet local requirements, including responsibilities for Pliant Payments Ltd
Requirements
What you’ll need- Approximately 8–10 years of relevant experience in payments, issuing, acquiring, banking or fintech operations
- At least three years of people leadership experience, ideally including managing managers or multi-location teams
- Strong understanding of card schemes, issuer processing, payment lifecycle, settlement and reconciliation
- Experience designing scalable controls, operational metrics and service-management processes in a regulated environment
- Confidence working with external banking and scheme partners and influencing cross-functional stakeholders
- Analytical and commercially minded approach, with the ability to translate operational data into action
- Clear written and verbal communication, sound judgement and a hands-on approach to solving complex problems
- Practical understanding of regulatory requirements applicable to payment operations across relevant markets, including UK EMI requirements under the Electronic Money Regulations 2011, Payment Services Regulations 2017 and FCA safeguarding rules
- Nice to have: International card-issuing programmes, BIN sponsorship or principal scheme membership
- Nice to have: Tokenisation, 3-D Secure, alternative payment methods or related payments infrastructure
- Nice to have: Data analysis using SQL, Python or comparable tools
- Act as an FCA-registered EMD Individual for Pliant Payments Ltd, with responsibility for managing and overseeing payment operations in compliance with applicable requirements and maintaining the required good repute, knowledge and experience
Benefits
Comp & perks- Attractive remuneration
- Flat hierarchy and transparent communication in a relaxed, professional atmosphere
- Opportunity to develop your talent in a dynamic team with ambitious goals
- Flexibility and possibility to work remotely
- Pliant Card with monthly credit to explore the product and enjoy food with colleagues