Partner Success Manager, Mid-Level

Ploomes

. Serve as the primary point of contact between Ploomes and implementation partners .

Posted 9/22/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Partner Operations and B2B relationship management, with a strong focus on software implementation methodologies and performance analysis. Capable of managing multiple projects and partners while ensuring high-quality deliverables and customer satisfaction.

Highest-signal resume keywords

Partner ManagementB2B Relationship ManagementSoftware Implementation MethodologiesProject TrackingRisk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Knowledge of SystemsUnderstanding of ArchitecturesIntegrationsConfigurationsPerformance Metrics AnalysisCRM ImplementationERP ImplementationAPIs KnowledgeAutomationAgile Methodologies

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationAnalytical MindsetProblem-SolvingHighly Organized

Tools & Technologies

Ploomes PlatformSaaS Systems

Industry Keywords

Customer SuccessSales ProcessesSales OperationsProject Management Frameworks

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary point of contact between Ploomes and implementation partners
Ensure partners are prepared, engaged, and equipped to deliver high-quality implementations while maintaining a consistent experience for end customers
Monitor partner performance, identify risks, support issue resolution, and work to increase the maturity and quality of deliverables
Ensure the partner ecosystem grows without compromising the customer experience
Manage partner relationships, technical knowledge, project tracking, and risk management

Requirements

What you’ll need

Experience with Partner Operations programs and partner management
Experience managing B2B relationships
Technical knowledge of systems, processes, and/or software implementation
Ability to understand architectures, integrations, configurations, and implementation processes
Ability to track projects and identify risks related to timelines, scope, quality, and customer satisfaction
Knowledge of software implementation methodologies and best practices
Ability to analyze performance metrics and identify deviations
Strong verbal and written communication skills
Ability to lead meetings with partners and customers
Consultative, analytical, and problem-solving mindset
Highly organized, with the ability to manage multiple partners and projects simultaneously
Ability to work cross-functionally with technical and business teams
Proactive approach to identifying and managing risks
Ability to build long-term relationships while maintaining objectivity when holding partners accountable for results
Preferred: Experience implementing CRM, ERP, or other SaaS systems
Preferred: Familiarity with the Ploomes platform
Preferred: Experience managing technology projects
Preferred: Knowledge of APIs, integrations, and automation
Preferred: Knowledge of sales processes and sales operations
Preferred: Experience managing quality and customer satisfaction metrics
Preferred: Experience training and enabling partners
Preferred: Experience in Customer Success within B2B SaaS environments
Preferred: Knowledge of agile methodologies or project management frameworks

Benefits

Comp & perks

Health and dental insurance
Life insurance
Zenklub
Wellhub
Flexible meal and food allowance (iFood Benefícios)
Home office allowance
Mobility allowance
Childcare assistance
Pet health insurance (Guapeco)
Birthday Day Off
Hybrid work model, with on-site work twice a week