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About the role
Key responsibilities & impact- Ensure timely and efficient peer review of submissions
- Resolve or appropriately escalate queries and concerns from vendors, Customer Care, and PLOS colleagues
- Identify and remove barriers to submission
- Identify workflow inefficiencies, variations, and backlogs
- Ensure manuscripts meet requirements and current policies and procedures
- Troubleshoot manuscript, workflow, and system issues
- Provide expertise and advice and escalate issues when appropriate
- Raise data-driven recommendations for journal operations and workflow improvements
- Maintain standard journal workflows and implement approved process updates
- Contribute to workflow projects and initiate proposals as requested
- Undertake operations projects and initiatives as directed by the Peer Review Operations Manager
- Liaise daily with vendor representatives and monitor quality and timeliness against targets and KPIs
- Contribute to operational research outputs related to PLOS’s mission
- Work with international colleagues and uphold contributor experience for authors, editors, and reviewers
Requirements
What you’ll need- Prior experience in peer-reviewed scholarly publishing
- Excellent written and oral communication and presentation skills
- Knowledge of Excel, Word, file types and file conversions
- Ability to work under tight deadlines while maintaining quality and accuracy
- Ability to set priorities and work independently
- Ability to work constructively with vendors, authors, editors, customers, and international colleagues
- Interest in science and advancing scientific knowledge
- A university degree or equivalent experience
- Knowledge of peer review and manuscript management database systems is desirable; Editorial Manager proficiency is a plus
- Knowledge of CRM software such as Salesforce is desirable
- Awareness of and commitment to open science is desirable
- Ability to undertake some domestic and international travel
Benefits
Comp & perks- Private medical insurance
- Life assurance
- Income protection
- Personal accident insurance
- Pension with up to 10% employer match
- 25 days holidays
- Market competitive Maternity and Paternity leave
- Birthday and three winter holidays days off
- 2 days paid time off for volunteering per year
- Fully remote work environment with stipend on joining for home office