PLOS

Operations

• Ensure the timely, efficient peer review of all submissions
• Ensure queries or concerns escalated by vendors, Customer Care or other PLOS colleagues are addressed and resolved professionally and within required timelines, or escalated appropriately
• Identify and remove barriers to submission, working collaboratively with colleagues across PLOS
• Proactively identify workflow inefficiencies, variations or backlogs to diagnose persistent issues
• Ensure manuscripts meet requirements and follow current policies and procedures
• Troubleshoot persistent manuscript, workflow or system issues, providing expertise and advice and exercising judgement to resolve or escalate issues
• Raise data-driven recommendations for continuous journal operations and workflow improvements
• Maintain standard journal workflows and implement approved process updates
• Contribute to workflow projects, initiate proposals as requested, and undertake operations projects and initiatives as directed
• Serve as daily liaison with vendor representatives, monitoring quality and timeliness against target thresholds and KPIs
• Contribute to operational research outputs related to PLOS’s mission

Peer Review Operations Specialist – 2 Year FTC

• Ensure timely and efficient peer review of submissions
• Resolve or appropriately escalate queries and concerns from vendors, Customer Care, and PLOS colleagues
• Identify and remove barriers to submission
• Identify workflow inefficiencies, variations, and backlogs
• Ensure manuscripts meet requirements and current policies and procedures
• Troubleshoot manuscript, workflow, and system issues
• Provide expertise and advice and escalate issues when appropriate
• Raise data-driven recommendations for journal operations and workflow improvements
• Maintain standard journal workflows and implement approved process updates
• Contribute to workflow projects and initiate proposals as requested
• Undertake operations projects and initiatives as directed by the Peer Review Operations Manager
• Liaise daily with vendor representatives and monitor quality and timeliness against targets and KPIs
• Contribute to operational research outputs related to PLOS’s mission
• Work with international colleagues and uphold contributor experience for authors, editors, and reviewers