Plug Power

Planner

• Work closely with Regional Distribution Managers to complete logistical demands and tasks associated with Plug Power’s logistics network
• Provide customer service for future and existing customers via email and phone
• Monitor telemetry hourly, collect data, and review and analyze historical usage
• Maintain an internal tracking report of telemetry levels and customer correspondence
• Communicate immediate fulfillment status notifications and delivery issues to logistics management, operations, customer service, and external customers
• Use company software to determine forecasted customer demand accurately
• Adjust to customer demand and plan accordingly to maintain customer supply levels
• Communicate and document operations, supplier, and customer events with the team
• Forecast liquid hydrogen deliveries from Plug Power plants and third-party providers
• Forecast compressed hydrogen deliveries from Plug Power plants and third-party providers
• Work closely with vendors to oversee subcontracted liquid hydrogen deliveries and maintain fulfillment for Plug clients
• Interface with customer stakeholders and exceed service expectations to support Plug Power’s reputation as a leader in hydrogen fuel cell power solutions

Distribution Planner