Lead Field Service Technician

Plug Power

. Maintain and service fuel cells at customer sites .

Posted 11/5/2026full-timeMarysville • Ohio • United StatesSenior💰 $25 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mechanical and electrical troubleshooting, with a strong focus on maintaining hydrogen systems and fuel cells. Proficient in customer communication, safety adherence, and technical guidance for onsite technicians.

Highest-signal resume keywords

Mechanical TroubleshootingElectrical TroubleshootingHydrogen System MaintenanceCustomer Service SkillsPreventative Maintenance Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

DiagnosticsField RetrofitsSoftware UpgradesHardware UpgradesMultimeter UsageH2 Pad InspectionsFueling Nozzle ReplacementStack ReplacementLOTO ProceduresIncident Reporting

Soft Skills

Excellent Communication SkillsTime ManagementProblem-Solving CreativityReliabilityMentoring

Tools & Technologies

WordPowerPointExcelOutlookService PortalExpense SystemText AlertsEmail

Certifications & Qualifications

Valid Driver License

Industry Keywords

Fuel CellsHydrogen StorageHigh-Pressure SystemsSafety StandardsField Service Processes

About the role

Key responsibilities & impact

Maintain and service fuel cells at customer sites
Perform diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location
Perform specialized service procedures, including field retrofits and software and hardware upgrades
Provide emergency support service to customers as required
Purchase tools, equipment, and parts for customer service and support as required
Troubleshoot and maintain high-pressure hydrogen storage, delivery, and fueling systems as needed
Communicate with customer personnel and hydrogen suppliers regarding aftermarket fuel cell support
Provide regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues
Complete incident reports, service logs, inventory maintenance, and site/system documentation
Exhibit and enforce safety procedures in the field or at customer sites
Travel as required for business needs and drive safely
Represent Plug Power professionally
Ensure site truck availability targets of 99% or greater where applicable
Maintain ownership of performance at assigned customer sites, including inventory and 5S standards
Maintain hydrogen system pressure above 5,000 psi
Manage preventative maintenance schedules and assign audits and inspections
Communicate with customers and Regional Service Managers about issues and priorities
Support customer meetings and send daily Beginning of Day and End of Day reports
Communicate work priorities, downed-unit status, hydrogen system updates, schedules, and shift information
Mentor onsite technicians and provide technical guidance
Regularly update Resource Managers and Regional Service Managers

Requirements

What you’ll need

Minimum high school diploma or equivalent with technical electrical coursework
Three (3) or more years of direct experience in mechanical and electrical troubleshooting
Formal training and education may be also considered in lieu of direct experience
Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
Must be able to lift 50 pounds on regular basis unassisted
Knowledge of lift truck operation and applications is highly preferred
General mechanical aptitude is required
Computer and software systems skills including Word, PowerPoint, Excel, and Outlook
Excellent verbal and written communication skills
Creativity in solving technical problems
Ability to work independently
Exceptional time management skills with the ability to handle multiple tasks
Punctual and reliable
Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug Power
All necessary onboarding/customer site training must be completed
Ability to create work orders, order parts, and properly close-out work orders
Ability to use email, text alerts, expense system, service portal, and other required systems
Ability to use a multimeter
Ability to send accurate daily BOD and EOD reports
Ability to clear alarms for H2 pad and dispenser
Ability to use tools and follow standard procedures
Ability to perform H2 pad and dispenser inspections
Willingness to grow and learn and accept training and coaching
Strong communication and customer service skills
Honesty and integrity
Adherence to safety standards and Field Service processes
Ability to check floating and isolated grounds
Attend and participate in FS Technical Training Program
Ability to replace a stack on various GenDrive models
LOTO Hands On
Ability to receive and ship batteries and parts
Ability to remove and replace fueling nozzle
Ability to hook up and use HPTT
Ability to replace wearable components on H2 systems
Ability to reset H2 gas compressor
Ability to lock cascade valves
Excellent task-oriented follow-through
Willing and able to respond to off-shift needs
Lead Technicians are expected to ensure site truck availability at designated customer sites
Maintain hydrogen system pressure metric of >5,000 psi at specified sites
Manage preventative maintenance schedules
Regularly assign audits and inspections among technicians
Ensure daily pad inspections and work orders are completed
Certify efficiency audits are completed monthly or as required
Mentor technicians and provide technical guidance and support

Benefits

Comp & perks

Health, Dental & Vision Insurance eligibility starting from the first day of hire
401(k) with 5% company match
Bonus eligibility
Paid time off including vacation, personal and sick time
Paid Holidays
Wellness Reimbursement Program
Potential to apply for Tuition Reimbursement
Fertility and Family Building Benefit
Employee Referral program
Employee Assistance Program