Senior Customer Solutions Engineer

Plume Design, Inc

. Engage with ISPs to understand technical and business requirements and demonstrate Plume’s solutions .

Posted 11/10/2026full-timeRemote • United Kingdom, NetherlandsSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring and deploying software and hardware solutions, particularly in Wi-Fi, networking, and cloud services. Proven ability to engage with ISPs and collaborate across teams to drive revenue and deliver technical support.

Highest-signal resume keywords

Wi-Fi ConfigurationCloud Services DeploymentSaaS Network SolutionsCustomer Relationship ManagementAWS Solutions Architect Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Networking Equipment ConfigurationCloud Architecture UnderstandingAI Principles KnowledgeAPI IntegrationTechnical Support

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication SkillsRelationship Building

Tools & Technologies

BSS/OSS SystemsCRM PlatformsTicketing SystemsAI Technologies

Certifications & Qualifications

CWNACCNAAWS Solutions Architect

Industry Keywords

ISPsSaaSNetworkingCloudAI

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Engage with ISPs to understand technical and business requirements and demonstrate Plume’s solutions
Conduct product demonstrations and manage proof-of-concept and field trials
Integrate Plume solutions into customer BSS/OSS, CRM, ticketing, and AI platforms using APIs and other integration methods
Collaborate with Customer Engineering, Product Management, and Operational teams
Work with sales to drive revenue, achieve sales quotas, and grow the business
Prepare and deliver presentations, including Quarterly Business Reviews, and represent Plume at industry events
Provide customer and market feedback to product and engineering teams
Offer local and remote technical support for PoCs, lab trials, and deployment ramp-ups
Research industry standards and emerging networking, cloud, and AI technologies

Requirements

What you’ll need

Strong hands-on experience configuring and deploying software and hardware, including Wi-Fi, networking equipment, and cloud services
Fundamental understanding of cloud architectures and AI principles
Experience working with ISPs to deploy large-scale SaaS network solutions to millions of endpoints
Track record developing and maintaining professional, cooperative relationships with staff and customers
Relevant certifications such as CWNA, CCNA, or AWS Solutions Architect are highly preferred
Excellent analytical and problem-solving skills
5+ years of related experience working with network, security, SaaS, and/or AI industries
BS/BA degree in a relevant field or equivalent work experience
Advanced written and oral communication skills
Ability to travel >70% of the time
Must be based in the United Kingdom or Netherlands
Fluent in English