Support Group Facilitator

Plume

. Facilitate peers in live virtual group settings and support members with identity-related barriers .

Posted 9/30/2026contractRemote • United StatesJunior💰 $105 per dayWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in facilitating virtual support groups and workshops, with a strong focus on equity, inclusion, and addressing sensitive issues within the trans/nonbinary community. Possesses the ability to create engaging agendas and activities while providing empathetic support to members.

Highest-signal resume keywords

Facilitation ExperienceSupport for Trans/Nonbinary IndividualsConflict-Resolution SkillsWorkshop Facilitation on Equity and InclusionMental Health or Peer Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

FacilitationWorkshop DevelopmentConflict ResolutionDiscussion FacilitationEmotional Support

Soft Skills

EmpathyProactive ApproachCommunity EngagementCommunication

Tools & Technologies

ZoomSlackGoogle Sheets

Certifications & Qualifications

Licensed TherapistSocial WorkerPeer Support SpecialistMental Health AdvocateCrisis Hotline Responder

Industry Keywords

Trans/Nonbinary IssuesSocial JusticeMental HealthBehavioral HealthCommunity Health

About the role

Key responsibilities & impact

Facilitate peers in live virtual group settings and support members with identity-related barriers
Take an empathetic, proactive approach to members’ emotional needs
Use Plume’s monthly themes and templates to create agendas, discussion questions, and activities
Provide feedback on support group structure, facilitator training materials, and related materials
Answer questions about Plume services and support members in accessing those services
Engage participants in the Prism community for connection and engagement outside group meetings
Use conflict-resolution skills to address group dynamics and uphold group agreements
Occasionally provide facilitation coverage for other facilitators
Optionally participate in social gatherings, special events, or temporary Prism moderation coverage
Split time among facilitation, preparation, follow-up, training, and consultation
Work under the oversight of the Community Programs & Engagement Manager

Requirements

What you’ll need

2+ years' experience as a facilitator or peer support specialist
2+ years of experience and a passion for supporting trans/nonbinary individuals through professional work, community involvement, or volunteer roles
1+ years' experience facilitating virtual or online support groups, workshops, or learning experiences
Comfort and experience facilitating workshops and educational content on equity, anti-discrimination, inclusion, anti-racism, trans/nonbinary issues, consent, and social justice
Experience discussing sensitive issues facing the trans/nonbinary community, including coming out, mental health, gender identity formation and expression, sexuality, relationships, family issues, isolation and loneliness, substance use, HIV and AIDS, and health and safety concerns in a group setting
Nice-to-have: Professional experience in mental health, behavioral health, counseling, licensed social work credentials, peer support, or a related field
Nice-to-have: Equivalent education or certification such as Licensed Therapist, Social Worker, Peer Support Specialist, Mental Health Advocate, Care Coordinator, Crisis Hotline or Textline Responder, Behavioral Health Aide, Community Health Worker, or Youth Worker
Nice-to-have: Ability to facilitate discussions tailored to at least two specified communities
Nice-to-have: Familiarity with fast-paced startup or evolving organizational settings
Nice-to-have: Experience with Zoom, Slack, and Google Sheets

Benefits

Comp & perks

$105 USD per completed group
Additional opportunities to facilitate or host community events paid at $75 USD per event
Remote work with virtually hosted groups
Optional participation in social gatherings, special events, or temporary Prism moderation coverage