Plume

Facilitator

• Facilitate peers in live virtual group settings and support members with identity-related barriers
• Take an empathetic, proactive approach to members’ emotional needs
• Use Plume’s monthly themes and templates to create agendas, discussion questions, and activities
• Provide feedback on support group structure, facilitator training materials, and related materials
• Answer questions about Plume services and support members in accessing those services
• Engage participants in the Prism community for connection and engagement outside group meetings
• Use conflict-resolution skills to address group dynamics and uphold group agreements
• Occasionally provide facilitation coverage for other facilitators
• Optionally participate in social gatherings, special events, or temporary Prism moderation coverage
• Split time among facilitation, preparation, follow-up, training, and consultation
• Work under the oversight of the Community Programs & Engagement Manager

Support Group Facilitator

Physician

• Conduct comprehensive, evidence-based virtual medical evaluations
• Maintain accurate, up-to-date patient records and sign charts within 24 hours
• Respond to patient questions with clarity and care
• Order necessary laboratory tests, interpret results, and prescribe appropriate medications
• Collaborate with a multidisciplinary care team
• Provide longitudinal care for a panel of patients
• Onboard new patients and provide follow-up care, including lab management, prescription management, and answering clinical questions
• Maintain excellent care standards, patient satisfaction, appointment availability, and respond to patient messages within one business day

Part-Time Physician

Nurse Practitioner

• Provide gender-affirming hormone therapy and Expanded Clinical Services to patients throughout the United States
• Provide longitudinal care for a panel of patients
• Onboard new patients and provide follow-up care
• Manage laboratories and prescriptions
• Answer clinical questions and patient messages
• Conduct comprehensive, evidence-based virtual medical evaluations
• Maintain accurate, up-to-date patient records and sign charts within 24 hours
• Order necessary laboratory tests, interpret results, and prescribe appropriate medications
• Collaborate with a multidisciplinary care team
• Maintain appointment availability and high-quality care standards
• Dedicate a minimum of 10 patient-facing hours per week

Part-Time Nurse Practitioner

Engineering Manager

• Guide, mentor, and grow software engineering and QA teams through 1:1s, feedback, and performance evaluations
• Foster a psychologically safe, collaborative, and empowering team culture
• Lead hiring initiatives for software engineering and QA roles
• Define scalable QA strategies combining automated, manual, and regression testing
• Track, analyze, and report quality metrics and QA validation throughput
• Optimize testing pipelines, bug triage workflows, and validation criteria
• Ensure releases and testing protocols meet quality, data privacy, and HIPAA compliance requirements
• Design and refine SDLC processes and agile delivery systems
• Allocate engineering and QA capacity against organizational priorities
• Establish project tracking, milestones, and delivery dashboards
• Collaborate with Product, Clinical Operations, and Support teams
• Communicate technical concepts and release readiness to non-technical stakeholders
• Evaluate modern test automation frameworks, engineering methodologies, and AI tools
• Write code, implement features, and resolve complex bugs alongside direct reports
• Facilitate technical design discussions and RFC reviews
• Conduct code reviews, promote unit/integration/end-to-end testing, and troubleshoot production issues

Accountant

• Support the monthly close process with in-month and end-of-month activities
• Manage input of journal entries
• Perform monthly revenue reconciliation and posting
• Perform monthly balance sheet reconciliations for assigned accounts
• Perform all monthly bank reconciliations
• Maintain weekly input of bank transactions
• Perform daily Ramp and BILL entries
• Assist with annual tax preparation and documentation requests
• Assist with annual audit process
• Identify opportunities for process improvement
• Contribute to developing and implementing best practice accounting procedures
• Perform other tasks assigned by the Director of Finance
• Ensure accuracy of financial records
• Prepare financial reports
• Support the organization’s overall financial health

Support Group Facilitator

Part-Time Physician

Part-Time Nurse Practitioner

Engineering Manager

Senior Accountant