PMBC LLC

Client Services Representative

• Answer a high volume of inbound calls
• Complete phone triage regarding services, devices, and appointments
• Identify patient urgency and route requests to appropriate staff
• Manage ACD group voicemail and deliver messages promptly
• Complete outbound callbacks
• Respond to patient records requests
• Explain appointments, company services, diagnoses, products, financial information, copays, and insurance coverage
• Guide patients through web-based software to therapeutic outcomes
• Provide appropriate price quotes and take payments by phone
• Review patient records and files for accuracy and policy compliance
• Provide respiratory and other equipment information, including indications, operation, and maintenance
• Facilitate non-contracted patient device returns
• Create orders as necessary
• Maintain patient charts and information in a confidential, current, orderly, and HIPAA-compliant manner
• Serve as liaison between patients and healthcare team members
• Assist with scheduling as needed

Part-Time Client Service Representative – Inbound Phones

• Answer a high volume of inbound calls
• Complete phone triage by answering basic questions about services, devices and appointments
• Identify patient urgency and route requests to appropriate staff
• Manage ACD group voicemail and deliver messages promptly
• Complete outbound callbacks
• Respond to patient records requests
• Explain appointment expectations and provide basic education on company services
• Guide patients through web-based software via calls or chats toward therapeutic outcomes
• Provide appropriate price quotes according to company pricing policy
• Explain copays and insurance coverage and take payments by phone
• Review patient records and files for accuracy and policy compliance
• Provide information and solutions regarding respiratory and other equipment
• Take calls according to the required on-call schedule
• Facilitate return of devices from non-contracted patients
• Explain patient diagnosis and provide general information on services and products
• Create orders as necessary
• Explain financial information
• Maintain orderly, confidential, current and HIPAA-compliant patient charts and information
• Liaise between patients and healthcare team members
• Assist with scheduling as needed

Part-Time Client Service Representative – Inbound Phones

Client Service Representative, Inbound Phones