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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client care and communication skills while managing CPAP resupply processes and coordinating with healthcare teams. Possesses in-depth product knowledge and experience in customer service within the healthcare or DME industry.
Highest-signal resume keywords
Client CareCPAP Product KnowledgeCustomer Service ExperienceDME Industry ExperienceProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CPAP Resupply ManagementOrder CoordinationKPI AchievementClient CoachingFinancial Notifications
Soft Skills
Friendly NatureHelpful AttitudeCaring ApproachEffective Communication
Tools & Technologies
Email CommunicationChat SupportSpreadsheet WorkflowsOutbound Calling
Industry Keywords
HealthcareDMECPAP SuppliesSleep ApneaCall Center Environment
About the role
Key responsibilities & impact- Support new and existing patients throughout their CPAP resupply journey
- Coordinate CPAP supply needs and resolve service issues
- Assist patients via email, chat, outbound phone calls, and shared spreadsheet workflows
- Manage resupply needs for capped rental agreements, cash-pay patients, and new clients
- Coordinate escalations related to the outsourced resupply partner, service failures, returns, and exchanges
- Ensure resupply partner orders flow smoothly and resolve order errors
- Communicate training and development needs to the resupply vendor partner
- Work with the manager to streamline processes and suggest improvements
- Assist with implementing departmental changes
- Achieve role KPIs and complete assigned work on time
- Answer customer emails, respond to escalations, and make outbound calls to clients, physicians, insurance representatives, and the general public
- Provide customer service and client coaching to improve therapy adherence, encourage resupply orders, and promote BetterNight
- Provide information and education about sleep apnea, CPAP, BetterNight products and services, and related care issues
- Read client history and notes and ensure clients are followed throughout their services
- Serve as a liaison between clients and healthcare team members, escalating issues appropriately
- Promote BetterNight products and services to clients, healthcare organizations, businesses, and the general public
- Schedule client therapy, sleep studies, and consults as needed
- Provide financial notifications and collect copays when necessary
Requirements
What you’ll need- Strong commitment to client care; friendly, helpful and caring nature
- Strong product knowledge
- Ability to work standard business hours in Pacific Standard Time Zone (California time)
- HS degree or equivalent required
- 2-3 years’ experience in customer service or inside sales environment, preferably in a call center environment
- Experience in DME, CPAP Supplies or health care industry preferred
Benefits
Comp & perks- Medical
- Dental
- Vision
- Vacation
- Sick time
- Holidays
- 401k