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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client support within the hospitality industry, focusing on effective communication, problem-solving, and the ability to analyze and resolve technical issues. Proficient in onboarding clients and enhancing support materials to improve overall client engagement and satisfaction.
Highest-signal resume keywords
Client Support ManagementAnalytical Problem SolvingCommunication SkillsTime ManagementSaaS Platform Evaluation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Portfolio ManagementTechnical Issue DiagnosisData Structure KnowledgeIntegration Issue ResolutionSaaS Performance Evaluation
Soft Skills
Organizational SkillsProactive ApproachVerbal CommunicationWritten CommunicationTraining and Onboarding
Tools & Technologies
CRM PlatformsBooking EnginesPMSPayment GatewaysAI Technologies
Industry Keywords
Hospitality ManagementTourismBusiness AdministrationInformation SystemsClient Engagement
About the role
Key responsibilities & impact- Provide outstanding support to hotel clients via email, corporate WhatsApp, and phone.
- Analyze, diagnose, and resolve client requests, recording and following up on each support ticket.
- Identify, document, and escalate bugs or technical issues to the development team.
- Resolve integration issues with partner systems, such as CRM platforms, booking engines, PMSs, and payment gateways.
- Evaluate SaaS platform performance and suggest strategies to improve conversion and engagement.
- Identify configuration issues and guide clients through the necessary adjustments.
- Participate in strategic client meetings to support major initiatives and campaigns.
- Conduct onboarding and training for new clients.
- Maintain and enhance the knowledge base and support materials.
- Contribute to the continuous improvement of products and processes by bringing the customer voice to the company.
Requirements
What you’ll need- Completed or ongoing degree in Hospitality Management, Tourism, Communications, Business Administration, Information Systems, or a related field.
- Previous experience managing a client portfolio.
- Excellent verbal and written communication skills, with the ability to translate technical information into clear, simple, and educational explanations for clients.
- Strong analytical skills to diagnose the root causes of issues, find solutions, and identify new business opportunities.
- Strong time-management and organizational skills, with a proactive approach to managing demands.
- Technology knowledge (a plus).
- Experience with AI-related projects (a plus).
- Familiarity with the hospitality and tourism industry (a plus).
- Basic knowledge of data structures such as XML and/or JSON (a plus).
Benefits
Comp & perks- Medical and dental insurance*
- Life insurance*
- Childcare assistance*
- Pluxee Cuida (psychological, legal, and financial support and guidance)
- Wellhub (formerly Gympass)
- Birthday month day off
- Transportation allowance
- Meal and/or food allowance with flexible choice options
- Language learning incentive*
- Education incentive*
- Certification reimbursement and incentive*
- Flexible working hours, with seven schedule options to align with your routine and your team’s
- Home office allowance
- A culture of continuous feedback and structured performance reviews
- Profit-sharing and results-based bonus (PLR)*
- Hybrid work model (with flexibility) in Porto Alegre
- Availability to travel and participate in trade shows and in-person client meetings