Pmweb

Support Engineer

• Provide outstanding support to hotel clients via email, corporate WhatsApp, and phone.
• Analyze, diagnose, and resolve client requests, recording and following up on each support ticket.
• Identify, document, and escalate bugs or technical issues to the development team.
• Resolve integration issues with partner systems, such as CRM platforms, booking engines, PMSs, and payment gateways.
• Evaluate SaaS platform performance and suggest strategies to improve conversion and engagement.
• Identify configuration issues and guide clients through the necessary adjustments.
• Participate in strategic client meetings to support major initiatives and campaigns.
• Conduct onboarding and training for new clients.
• Maintain and enhance the knowledge base and support materials.
• Contribute to the continuous improvement of products and processes by bringing the customer voice to the company.

Product Support Analyst

Financial Planning and Analysis

• Review entries and approvals, release bank payments, handle invoicing, and send documents to clients
• Perform daily bank reconciliations, record incoming payments, and support cash flow monitoring and liquidity reporting
• Support monthly cash and corporate card closing processes, manage payroll records, and update delinquency reports
• Support credit analyses and prepare financial assessments for new clients
• Conduct preventive collections and negotiate with delinquent customers
• Identify repetitive tasks and propose digital tools and Artificial Intelligence solutions to automate routines and integrate data into the ERP
• Ensure processes comply with internal audit policies
• Support the preparation of performance reports for leadership

Product Support Analyst

Junior Financial Analyst