FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Manage the overall client experience and outcomes to build and maintain long-lasting relationships
- Monitor client contracts for compliance and participate in base contract and contract modification negotiations
- Manage contract-defined processes and resolve challenges and issues
- Handle the highest-volume, highest-visibility, and most complex clients
- Supervise day-to-day operations of the entire Account Management team
- Oversee identification and development of new servicing opportunities with existing clients
- Advise customers on appropriate products, services, rates, and other opportunities
- Serve as the highest escalation point for critical issues
- Provide leadership, guidance, and oversight to the Account Management team
- Recommend and implement improvements, connecting strategy to business outcomes
- Provide performance reports to leadership
- Work with in-house counsel and clients on contract negotiations and review servicing agreements
- Identify customization needs and coordinate decisions and implementation with service partners and the team
- Manage and maintain internal and external service-partner relationships
- Align and oversee development of the Account Management team, including supervisors and individual contributors
- Serve as an escalation point for high-severity requests or issues and identify solutions that maintain positive client relationships
- Develop and empower future leaders through coaching, mentoring, and succession planning
- Lead teams through organizational change and drive innovation and continuous improvement
Requirements
What you’ll need- University / college degree typically required for roles at this level; Bachelor's listed under Education
- 8+ years of industry experience typically required
- At least 5 years of prior management experience typically required
- Comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree
- Knowledge and skills in Account Management, Client Counseling, Competitive Advantages, Go-to-Market Strategies, Influencing Skills, Negotiation, Relationship Building, and Sales Operations
- Competencies in Account Management, Customer Relationship Management Applications, Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Negotiating, and Problem Management Process
- No required certifications
- No required licenses
- No required or preferred language assessments
- Must not require employment visa sponsorship; PNC will not participate in STEM OPT
- Subject to FDIA Section 19 requirements and, for any registered role, SAFE Act and/or FINRA requirements regarding certain criminal history
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level
- Additional vacation based on years of service
- Remote work may be available in select geographic locations, subject to approval
- Quiet, secure, and confidential home-based workspace when working remotely