Sales

• Lead a team of virtual Business Banking Healthcare Relationship Managers with large books of business serving businesses in the $2–10MM annual revenue range
• Provide strategic direction, performance coaching, and day-to-day leadership
• Drive portfolio growth, client satisfaction, and risk management
• Manage and direct a team to achieve business results and customer experience goals
• Lead and coordinate daily customer and prospect management activities
• Coach and manage team members against defined strategies and tactics
• Develop and oversee account and sales plans
• Manage risk/return and quality for new and existing clients
• Identify and mitigate regulatory, reputational, operational, and credit risks
• Build senior internal and external relationships to acquire clients, expand relationships, and enhance client experience
• Bring PNC's full range of products and services to clients
• Use reporting and sales tools to identify and convert sales opportunities
• Develop team members and monitor progress against individual goals
• Motivate and develop staff, acquire top talent, and manage performance issues
• Plan, organize, direct, analyze, and evaluate staff and processes
• Connect strategy to day-to-day activities and regularly update the team
• Coach team members on analyzing, evaluating, and mitigating credit risk and leading others on credit requests

Business Banking Sales Leader I – Healthcare Virtual Team

Customer Support

• Assist PNC business customers through the Care Center organization
• Field 50–60 inbound phone calls daily
• Provide first-call resolution for client concerns, technology support, and general account inquiries
• Support deposit, lending, and credit card products
• Receive, investigate, and respond to customer inquiries through all service channels
• Resolve customer service inquiries and issues and recommend appropriate solutions
• Resolve complex or recurring issues and interact with higher-level customer contacts
• Maintain high customer satisfaction and demonstrate commitment to quality
• Document customer interactions and complete service requests
• Deliver the CARES model to customers and service partners
• Assess and manage risks in accordance with PNC’s Enterprise Risk Management Framework
• Work varied shifts between 8:00 AM and 9:00 PM EST, Monday through Friday, including weekend requirements

Customer Service Representative – Business Banking

Robotics

• Identify, assess, and prioritize process automation and operational improvement opportunities with business stakeholders
• Translate business requirements into automated solutions with technology teams using RPA tools and related technologies
• Manage automation initiatives from opportunity intake and business case development through implementation and post-production support
• Monitor bot performance, utilization, and operational health
• Analyze automation results, identify trends, and recommend enhancements for efficiency, quality, and scalability
• Facilitate alignment between business and technology teams on objectives, timelines, and deliverables
• Maintain process documentation, automation inventories, and performance metrics
• Perform root cause analysis and coordinate resolution of automation-related issues
• Support governance, risk management, and compliance activities for automated processes
• Drive continuous improvement through workflow evaluation and process optimization
• Oversee and enhance enterprise-wide or business-unit AML and Sanctions programs and related policies
• Lead or oversee activities supporting compliance with the Bank Secrecy Act, AML requirements, USA PATRIOT Act, and Sanctions Program
• Update compliance policies, procedures, and manuals to reflect laws, rules, regulatory requirements, and management intent
• Oversee regulatory examinations and inquiries, including interviews and information requests
• Define, communicate, and socialize AML and Sanctions program objectives
• Review compliance reports and customer risk profiles; identify issues, escalate them, and recommend corrective action plans
• Analyze AML and Sanctions risks, internal controls, regulatory developments, and proposed rule changes
• Support implementation of new or enhanced processes for regulatory compliance
• Identify AML and Sanctions risks for business initiatives and recommend resolutions
• Advise on and participate in AML and Sanctions training programs
• Collaborate with business, legal, audit, and other risk disciplines

Senior AML Sanctions Advisor – Robotic Process Automation

Director

• Lead and manage trading strategy and execution for select capital markets products
• Make markets in designated customer products and manage portfolio risk
• Enforce compliance with risk and regulatory requirements
• Potentially manage a team of traders
• Develop and execute trading and hedging strategies with traders, sales, relationship managers, and investment bankers
• Maintain relationships with buyers and sellers
• Drive accountability for business results and provide training, coaching, development, and mentoring
• Identify relative value opportunities and make markets
• Monitor market conditions and manage risk across trading portfolios
• Develop comprehensive capital markets selling strategies to maximize revenue and new business activity
• Focus market/product coverage efforts and ensure appropriate resource allocation
• Monitor trading activities, industry and market developments, and regulatory requirements
• Develop or modify relevant policies and guidelines with stakeholders
• Provide coaching to team members
• Support strategic growth and profitability of the Agency CMO and mortgage derivatives platform
• Develop relationships with institutional clients and market counterparties

Capital Markets Managing Director I – Trading, IC, F

Business Analyst

• Research, discover, collect, and interpret business requirements
• Participate in developing and reviewing processes and procedures, workflow analytics, and reporting
• Consult with clients on business designs, problem solving, and business analysis to support project management
• Develop and maintain applicable policy and procedure documentation
• Independently obtain and identify business requirements needed to carry out and improve business processes
• Provide expertise and problem-solving support to clients and technology teams throughout the business analysis process
• Partner with experts and business stakeholders to translate business needs, processes, and procedures
• Communicate moderately complex business requirements to stakeholders and technology teams
• Provide gap analysis and facilitate future business process modeling for clients
• Occasionally provide off-shift night and weekend support

Senior Business Analyst – Retail Bank Operations

Associate

• Deliver a unique customer experience to improve financial wellbeing, create loyalty, and increase share of wallet
• Process a variety of customer interactions
• Educate customers on alternatives for financial interactions and transaction management
• Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff
• Perform lobby engagement activities and position PNC products to meet customer needs
• Apply product and procedural knowledge to solve customer problems
• Adhere to policies and procedures and exercise sound judgment within established limits
• Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately
• Support proactive sales conversations through internal and outbound interactions, service-to-sales, teller interactions, and lobby engagement
• Support customer loyalty and grow customer share of wallet through a differentiated customer experience
• Identify, mitigate, and resolve customer problems effectively

Client Experience Associate

• Screen potential private equity investment opportunities across various industry sectors and geographies
• Perform due diligence, including industry and company research on prospective investments
• Prepare in-depth financial models and analyses, including historical and projected financial results and evaluation of assumptions and risk factors
• Assist with preparation of screening and investment committee materials
• Support senior investment professionals in negotiating and developing legal documentation for prospective investments
• Monitor post-acquisition financial and operating performance of investments
• Work closely with the firm's other investment professionals to source, underwrite, close, and monitor junior capital investments
• Take on additional responsibility as demonstrated over time
• Execute tactical work within the team or business unit, manage assignments and workflow independently, and provide daily deliverables, outputs, and reporting

Private Equity Associate

Consultant

• Perform independent qualitative and quantitative reviews of PNC's Capital Markets models
• Assess data quality and integrity, theoretical assumptions, methodologies, model design, implementation, and performance
• Assess conceptual soundness and model performance based on documentation and testing results
• Independently test model assumptions using quantitative tools and techniques
• Evaluate model risks and form clear conclusions regarding model strengths and limitations
• Maintain communication with model developers, owners, reviewers, and other stakeholders
• Prepare comprehensive validation reports for internal, external, and regulatory audiences
• Communicate validation results clearly to technical and non-technical audiences, including regulatory staff
• Collaborate with the Model Risk Management team to enhance validation processes
• Develop new model frameworks supporting the line of business
• Refine, monitor, and validate existing models
• Work with large data to create models
• Review reports and associated quantitative analyses
• Prepare and analyze detailed documents for validation and regulatory compliance

Senior Quantitative Analytics & Model Consultant – Capital Markets Models

• Administer and execute non-annual incentive compensation under minimal supervision
• Handle day-to-day administration of non-annual incentive compensation for applicable business segments
• Audit and test incentive inputs and outputs to ensure compliance with internal controls
• Recommend enhancements to existing controls or creation of new controls
• Provide analytics and modeling supporting organizational financial and operational soundness
• Leverage technology for incentive calculations and analytics
• Research and communicate responses to field inquiries
• Lead cross-functional projects to enhance employee awareness and understanding
• Support data-driven incentive compensation decision-making

Senior Incentive Compensation Associate

Project Manager

• Lead and manage 2–3 concurrent medium-sized data and automation projects from initiation through implementation
• Partner with data engineering, automation, business stakeholders, and cross-functional technology teams
• Support projects involving data ingestion, batch processing, enterprise data integration, metadata management, and data governance
• Coordinate activities for bringing data into internal platforms and environments
• Develop and maintain project plans, schedules, risk logs, status reports, and stakeholder communications
• Facilitate Agile ceremonies including sprint planning, standups, retrospectives, and backlog refinement
• Track project dependencies, risks, issues, and mitigation plans
• Align project objectives, resource requirements, and implementation timelines
• Monitor project performance against scope, schedule, and budget targets
• Provide leadership and stakeholders with updates on project health, milestones, and delivery outcomes
• Manage resources, allocate work, assign tasks, direct activities, and control project execution
• Draft and submit project budget proposals and recommend budget changes
• Track and report progress, analyze results, define project products, and forecast trends
• Manage scope changes, identify potential crises, and devise contingency plans
• Maintain communications with governing bodies and interested parties
• Drive continuous improvement in project management and delivery processes

Project Manager II – Data & Automation

Program Manager

• Lead a multi-year ServiceNow transformation program within the Corporate Technology Office
• Oversee program strategy, execution, governance, and production readiness
• Manage alignment with business objectives, investment priorities, and delivery commitments
• Establish and maintain executive reporting, milestone tracking, financial management, dependency management, and risk mitigation
• Partner with technology, architecture, engineering, product, operations, and executive leadership teams
• Develop and execute plans from concept through implementation and production
• Drive cross-functional collaboration across multiple workstreams
• Provide leadership and direction to program managers, project managers, and delivery teams
• Manage program budgets, forecasts, resource planning, and vendor relationships
• Identify, escalate, and resolve complex delivery, operational readiness, and strategic issues
• Establish metrics and KPIs for transformation success, adoption, operational effectiveness, and business value realization
• Advise senior leaders and executives on program health, risks, and strategic recommendations
• Oversee program managers and ensure execution supports corporate strategy
• Evaluate program planning, implementation, effectiveness, and enhancements
• Lead and develop program management teams and build business relationships for seamless delivery
• Manage overall program budget and report on program performance

Program Management Director – ServiceNow

Graphics Designer

• Lead creative development of animation, motion graphics, and video content supporting PNC's brand, business, and customer objectives
• Create visual narratives that simplify complex concepts and strengthen audience engagement
• Develop storyboards, animatics, motion systems, and video treatments with the ACD
• Translate creative concepts into polished motion experiences for multiple channels and audiences
• Serve as in-house editor for enterprise video content, including in-branch DCN campaigns, sponsorship activations, social media, and executive video requests
• Direct post-production workflows including editing, color correction, sound design, animation integration, and final delivery
• Ensure video assets meet quality, accessibility, compliance, brand, and technical standards
• Manage multiple projects while maintaining creative quality and attention to detail
• Uphold PNC brand standards, visual identity, and customer experience principles
• Evolve motion language, animation standards, and video storytelling approaches
• Establish scalable motion design systems and reusable assets
• Identify emerging trends in animation, video, and digital storytelling
• Collaborate with creative directors, writers, designers, marketers, product teams, and business stakeholders
• Support multimedia storytelling, executive presentations, experiential content, environmental media, sponsorship activations, and digital experiences
• Advance AI-enabled creative capabilities using Adobe Firefly, Premiere Pro AI tools, After Effects AI features, and emerging technologies
• Establish innovation, brand governance, compliance, and quality best practices
• Explore virtual production, generative media, automated captioning, asset creation, and post-production optimization
• Manage projects from concept through final production and distribution with the ACD
• Maintain project files, asset libraries, templates, and motion systems
• Improve workflows, production processes, and creative standards
• Balance creative quality with timelines, budgets, stakeholder expectations, and operational priorities
• Organize, conceptualize, create, and design complex creative marketing materials
• Collaborate with copywriters, designers, marketing specialists, proofreaders, and internal partners
• Develop and deliver engaging presentations
• Coach and mentor less experienced designers

Senior Graphic Designer – Creative Services

• Assist PNC business customers through the Care Center organization
• Field 50–60 inbound phone calls daily
• Provide first-call resolution for client concerns, technology support, and general inquiries regarding business or consumer accounts
• Support deposit, lending, and credit card products
• Perform specialized customer service activities and initiatives
• Support a complex suite of products and services for sophisticated clients
• Resolve customer issues across multiple service channels
• Deliver the CARES model to customers and service partners
• Receive, investigate, and respond to inquiries about products, services, and issues
• Recommend appropriate solutions and resolve complex or recurring issues
• Interact with higher levels within customer organizations when needed
• Maintain high customer satisfaction and demonstrate commitment to quality
• Document customer interactions and complete service requests to minimize customer effort
• Assess and manage risks in accordance with PNC's Enterprise Risk Management Framework

Application Support

• Lead and participate in monitoring, maintenance, support, and modernization of systems and software
• Ensure system stability and compliance with technology standards
• Perform maintenance, including installation of patches and upgrades
• Coordinate with delivery teams to implement changes and maintain a stable production environment
• Detect, resolve, and escalate incidents
• Analyze incidents and identify root causes
• Gather information and report on design, reliability, maintenance problems, and bugs
• Monitor system availability, performance, and capacity against baseline metrics
• Report system trends
• Implement methods, techniques, and evaluation criteria for monitoring software reliability and resolving incidents
• Educate and coach junior staff on supported systems and applications
• Lead application governance, including attestations, continuity testing, impact analysis, audit/regulatory inquiries, and compliance with technology standards
• Apply customer-focused practices and manage risks under PNC's Enterprise Risk Management Framework

System Reliability & Support Lead – Application Support

Full-stack Engineer

• Design, build, and maintain high-transaction distributed RESTful APIs and microservices
• Apply object-oriented analysis and design
• Develop Java-based solutions using Spring Boot, Spring JPA, Spring Batch, and related frameworks
• Support releases and incidents after hours or on weekends, typically once per month
• Use Agile methodologies, including Scrum and Kanban
• Work with event-driven architecture using Kafka/MQ
• Manage and troubleshoot applications using Kubernetes/OpenShift and cloud-based container platforms
• Work with Oracle/SQL/MySQL, Redis, and Hibernate/ORMs
• Implement unit testing and code quality controls using Spock/JUnit and SonarQube
• Manage CI/CD pipelines using Jenkins
• Use Dynatrace and Logscale for debugging and monitoring
• Contribute to customer-focused solutions and manage risks under PNC's Enterprise Risk Management Framework

Business Banking Sales Leader I – Healthcare Virtual Team

Customer Service Representative – Business Banking

Senior AML Sanctions Advisor – Robotic Process Automation

Capital Markets Managing Director I – Trading, IC, F

Senior Business Analyst – Retail Bank Operations

Client Experience Associate

Private Equity Associate

Senior Quantitative Analytics & Model Consultant – Capital Markets Models

Senior Incentive Compensation Associate

Project Manager II – Data & Automation

Program Management Director – ServiceNow

Senior Graphic Designer – Creative Services

Customer Service Representative – Business Banking

System Reliability & Support Lead – Application Support

Principal Software Engineer – JAVA, Spring, API, Oracle