Account Manager II

PNC

. Serve as the client's point of contact for treasury management servicing and implementation needs .

Posted 11/6/2026full-timeUnited StatesMid-LevelSenior💰 $63,750 - $127,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Treasury Management Servicing, with a strong focus on client relationship management and problem resolution. Capable of managing complex implementations and providing training and support to team members.

Highest-signal resume keywords

Treasury Management ServicingClient Relationship ManagementProblem Management ProcessDecision-Making SkillsNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer Relationship Management ApplicationsImplementation ManagementCompliance MonitoringEscalation Management

Soft Skills

Critical ThinkingAbility to Manage Multiple Priorities

Industry Keywords

Client DocumentationCustomer Support PoliciesHigh-Visibility Client RelationshipsTraining ResourceEnd-to-End Ownership

About the role

Key responsibilities & impact

Serve as the client's point of contact for treasury management servicing and implementation needs
Build and maintain long-lasting client relationships
Monitor client documentation for compliance and resolve challenges and issues
Support complex, high-visibility client relationships requiring advanced product knowledge and sound judgment
Serve as an escalation point and training resource for less experienced team members
Manage treasury management servicing opportunities, including high-severity requests and issues
Take end-to-end ownership of servicing escalations and drive them to resolution
Manage client implementations independently or coordinate with internal partners
Maintain oversight throughout implementations to ensure a smooth client experience
Partner with internal teams to resolve implementation issues
Work scheduled hours of 8:00 AM–5:00 PM EST / 11:00 AM–8:00 PM PST

Requirements

What you’ll need

Minimum of 3 years of experience in a Treasury Management servicing role ideal
University/college degree typically required for roles at this level
3+ years of relevant/direct industry experience typically required
Comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree
Knowledge of account management and customer relationship management applications
Knowledge of customer support policies, standards, and procedures
Decision-making and critical-thinking skills
Negotiation skills
Problem management process knowledge
Ability to manage multiple priorities
No required certifications
No required licenses
No required or preferred language assessments
Must be eligible to work without employment visa sponsorship; PNC will not sponsor employment visas or participate in STEM OPT

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level and years of service
Incentive eligible based upon company, business and/or individual performance
Remote work option in select geographic locations, subject to approval