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About the role
Key responsibilities & impact- Direct research, discovery, collection, and interpretation of business requirements
- Develop and review complex processes, procedures, workflow analytics, and reporting
- Provide senior-level consultation and communication with clients and technology teams
- Recommend frameworks, methodologies, and processes for business requirements traceability
- Mentor, lead, and coach associates to support knowledge transfer
- Oversee policy and procedure documentation
- Translate business needs and processes by partnering with experts and stakeholders
- Lead business analysis project management through planning, quality assurance, and effectiveness assessment
- Provide direction for successful project deployment
- Develop, analyze, and distribute complex reporting
- Identify business needs and define solution approach and scope
- Lead requirements-gathering sessions and translate needs into actionable requirements
- Research and resolve commercial lending business and technical issues
- Develop process and data flow documentation, including current- and future-state mappings
- Design and execute comprehensive test cases and guide testing resources
- Ensure solutions align with business goals and objectives
- Participate in Agile ceremonies and write, review, and refine user stories
Requirements
What you’ll need- University / college degree, typically a bachelor's degree
- 3+ years of relevant / direct industry experience
- Comparable combination of education, job-specific certification(s), and experience may be considered in lieu of a degree
- Strong data analysis skills
- Proficiency in Excel, including pivot tables and advanced functions
- Excellent requirements gathering, documentation, and problem-solving skills
- Experience in agile methodology for software development
- Ability to structure ambiguous information and create clear, actionable output
- Excellent written and verbal communication skills for technical and non-technical audiences
- Experience writing requirements for and testing APIs preferred but not required
- No employment visa sponsorship or STEM OPT participation
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level