Business Analysis Advisor – Mortgage Investor Operations

PNC

. Direct research, discovery, collection, and interpretation of business requirements .

Posted 9/17/2026full-timePennsylvania • United StatesMid-LevelSenior💰 $75,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in business analysis, project management, and mortgage servicing operations, with a strong focus on data analytics and reporting. Capable of translating complex business requirements into actionable solutions while mentoring and leading teams to drive continuous improvement.

Highest-signal resume keywords

Business AnalysisMortgage Servicing OperationsData AnalyticsProject ManagementInvestor Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Requirements AnalysisProcess ImprovementData InterpretationReporting DevelopmentRoot Cause AnalysisBusiness Process ModelingWaterfall ModelFinancial ReconciliationDecision MakingEffectiveness Measurement

Soft Skills

ConsultingProblem SolvingMentoringCommunicationCollaboration

Industry Keywords

Freddie MacFannie MaeGinnie MaeInvestor AccountingLoan AdministrationServicing TransfersDefault ServicingMortgage Insurance ClaimsPrivate Investor ServicingPortfolio Servicing

About the role

Key responsibilities & impact

Direct research, discovery, collection, and interpretation of business requirements
Participate in developing and reviewing complex processes, procedures, workflow analytics, and reporting
Provide senior-level consultation and communicate with clients and technology teams on business designs, problem solving, and business analysis
Recommend frameworks, methodologies, and processes for business requirements traceability
Mentor, lead, and coach associates to facilitate knowledge transfer
Oversee development and maintenance of applicable policy and procedure documentation
Translate business needs, processes, and procedures by partnering with experts and business stakeholders
Communicate complex business requirements to senior-level stakeholders and technology teams
Lead multiple business analysis project management processes through planning, quality assurance, and effectiveness assessment
Provide direction for successful project deployment
Drive development, analysis, and distribution of complex reporting
Collaborate across business, technology, risk, compliance, and operations partners to deliver solutions and continuous improvement
Support mortgage servicing investor operations across Freddie Mac, Fannie Mae, Ginnie Mae, private investor portfolios, and default cash

Requirements

What you’ll need

University / college degree typically required
3+ years of relevant / direct industry experience
In lieu of a degree, comparable combination of education, job-specific certification(s), and experience may be considered
Experience in mortgage servicing, investor reporting, loan administration, business analysis, finance, accounting, or reconciliations
Ability to analyze complex data, identify trends, and deliver reporting supporting strategic decision-making
Knowledge of the mortgage servicing lifecycle, including payment processing, escrow, loss mitigation, servicing transfers, MSP, default servicing, and investor reporting strongly preferred
Experience with Freddie Mac mortgage servicing operations, investor reporting, investor accounting, loan administration, servicing transfers, remittance processes, reconciliations, and Freddie Mac servicing requirements
Experience processing and reconciling investor funds, mortgage insurance claim proceeds, liquidation proceeds, recoveries, refunds, and other default-related cash activity
Experience researching and resolving discrepancies, identifying process improvement opportunities, conducting root cause analysis, and strengthening controls
Knowledge of Fannie Mae and Ginnie Mae servicing practices and investor guidelines
Experience with private investor and portfolio servicing operations and investor-specific servicing requirements
Experience reviewing, interpreting, and operationalizing private investor servicing agreements and contractual requirements
Skills in business needs, business processes, data analytics, decision making, management reporting, prioritization, and Waterfall Model
Competencies in analytical thinking, business assessment, business process modeling, consulting, effectiveness measurement, information capture, problem solving, process management, project management, requirements analysis, and software product business knowledge
No required certification, license, or language assessment
Must work from a quiet, secure, and confidential home-based workspace if approved for remote work
PNC will not provide sponsorship for employment visas or participate in STEM OPT

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level
Remote work may be available in select geographic locations, subject to approval
Quiet, secure, and confidential home-based workspace when approved for remote work