Business Analysis Advisor – Mortgage Investor Operations

PNC

. Direct research, discovery, collection, and interpretation of business requirements .

Posted 9/18/2026full-timePennsylvania • United StatesMid-LevelSenior💰 $75,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in business analysis, mortgage servicing, and investor reporting, with a strong ability to translate complex business needs into actionable solutions. Proven track record in leading project management processes and driving operational effectiveness through collaboration with stakeholders.

Highest-signal resume keywords

Business AnalysisMortgage ServicingInvestor ReportingProcess ImprovementProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisReportingRoot Cause AnalysisBusiness Requirements TraceabilityWorkflow AnalyticsPolicy DocumentationFinancial AnalysisLoan AdministrationEscrow ManagementServicing Transfers

Soft Skills

CommunicationMentoringCollaborationProblem SolvingLeadership

Industry Keywords

Freddie MacFannie MaeGinnie MaeInvestor AccountingDefault ServicingMortgage Servicing LifecyclePayment ProcessingReconciliationsInvestor GuidelinesOperational Effectiveness

About the role

Key responsibilities & impact

Direct research, discovery, collection, and interpretation of business requirements
Participate in developing and reviewing complex processes, procedures, workflow analytics, and reporting
Provide senior-level consultation and communicate with clients and technology teams on business designs, problem solving, and business analysis
Recommend frameworks, methodologies, and processes for business requirements traceability
Mentor, lead, and coach associates to support knowledge transfer
Oversee development and maintenance of policy and procedure documentation
Translate business needs, processes, and procedures by partnering with experts and stakeholders
Lead multiple business analysis project management processes through planning, quality assurance, and effectiveness assessment
Provide direction for successful project deployment
Drive development, analysis, and distribution of complex reporting
Support mortgage servicing investor operations across Freddie Mac, Fannie Mae, Ginnie Mae, private investor portfolios, and default cash
Drive process improvement, operational effectiveness, reporting, controls, and business analysis initiatives
Collaborate with business, technology, risk, compliance, and operations partners

Requirements

What you’ll need

University / college degree, typically a bachelor's degree
3+ years of relevant / direct industry experience
Comparable combination of education, job-specific certification(s), and experience may be considered in lieu of a degree
Experience in mortgage servicing, investor reporting, loan administration, business analysis, finance, accounting, or reconciliations
Ability to analyze complex data, identify trends, and deliver reporting supporting strategic decision-making
Knowledge of the mortgage servicing lifecycle, including payment processing, escrow, loss mitigation, servicing transfers, MSP, default servicing, and investor reporting strongly preferred
Knowledge or experience with Freddie Mac servicing and default cash postings, investor reporting, investor accounting, loan administration, servicing transfers, remittance processes, reconciliations, and Freddie Mac servicing requirements
Knowledge of Fannie Mae and Ginnie Mae servicing practices and investor guidelines
Experience supporting private investor and portfolio servicing operations and interpreting investor-specific servicing requirements and agreements
Experience researching and resolving discrepancies, conducting root cause analysis, improving processes, and strengthening controls
Ability to translate business needs into actionable solutions and collaborate across stakeholder groups
No required certifications or licenses
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level
Remote work may be available in select geographic locations, subject to approval
Quiet, secure, and confidential home-based workspace when working remotely