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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in process evaluation, risk management, and operational improvement, with a strong focus on stakeholder engagement and effective communication. Proficient in data analytics, project management, and requirements analysis to drive business value and enhance process integrity.
Highest-signal resume keywords
Data AnalyticsProcess ManagementRequirements AnalysisProject ManagementEffective Communications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business AssessmentBusiness Data AnalysisWorkflow AnalysisDecision MakingAnalytical ThinkingInformation CaptureProcess MappingKPI DefinitionRoot-Cause AnalysisJourney Mapping
Soft Skills
Stakeholder AlignmentFacilitationPrioritization
Tools & Technologies
Waterfall ModelDashboardsScorecards
Industry Keywords
Risk ManagementComplianceOperational ImprovementProcess IntegrityBusiness Processes
About the role
Key responsibilities & impact- Evaluate recruiting, onboarding, contingent labor, and workforce processes for risk, control, compliance, and operational improvement opportunities
- Document current-state processes, controls, decision points, and stakeholder interactions
- Conduct root-cause analysis on process failures, defects, escalations, and operational issues
- Partner with Risk, Controls, Legal, Compliance, and business stakeholders to improve process integrity and control effectiveness
- Develop recommendations balancing experience, efficiency, compliance, and risk management
- Lead discovery efforts to understand stakeholder needs, pain points, and improvement opportunities
- Facilitate workshops and design sessions for future-state experiences and operating models
- Create journey maps, service blueprints, process maps, workflow diagrams, and business requirements
- Identify opportunities to simplify processes, remove friction, automate manual activities, and improve stakeholder satisfaction
- Support modernization initiatives improving candidate, hiring manager, employee, recruiter, and contingent worker experiences
- Establish baseline metrics and define success measures, KPIs, and benefit-tracking methodologies
- Monitor post-implementation results and evaluate realized business value
- Develop executive reporting, dashboards, and scorecards demonstrating outcomes and ROI
- Elicit, document, and manage business requirements and user stories
- Translate business needs into recommendations and implementation plans
- Assess impacts across people, process, technology, controls, and governance
- Facilitate stakeholder alignment and decision-making
- Coordinate testing, validation, and business readiness activities
- Conduct research, interpret business requirements, and participate in developing and reviewing processes, procedures, workflow analytics, and reporting
- Translate business needs and procedures into workable systems and communicate software requirements
- Develop and maintain policy, procedure, application, system specification, and test plan documentation
- Work with business and technology staff to deliver project results, implement risk analysis, and meet deliverables
- Support development, analysis, and distribution of relevant reporting
Requirements
What you’ll need- University / college degree with < 1 year of professional experience and/or successful completion of a formal development program
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience, including military service, may be considered
- Bachelor's degree
- Knowledge of business needs and business processes
- Data analytics
- Decision making
- Management reporting
- Prioritization
- Waterfall Model
- Analytical thinking
- Business assessment and business data analysis
- Effective communications
- Information capture
- Data, process, events, and objects modeling
- Process management
- Project management
- Requirements analysis
- Software product business knowledge
- Workflow analysis
- Must not require employment visa sponsorship; PNC will not participate in STEM OPT for this position
- No required certifications or licenses
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year
- 15 to 25 vacation days each year, depending on career level
- Reasonable accommodations for applicants and qualified individuals with disabilities
- Inclusive and accessible workplace