Business Banking Relationship Manager

PNC

. Manage a large book of business of 400+ clients in the $2-10MM segment .

Posted 9/15/2026full-timePennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing a large book of business, effectively utilizing virtual communication to enhance client engagement and loyalty. Proficient in business banking relationship management, with a strong ability to analyze financial data and identify sales opportunities.

Highest-signal resume keywords

Business Banking Relationship ManagementVirtual Communication SkillsSales Opportunity IdentificationClient Engagement and LoyaltyFinancial Analysis and Structuring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial AnalysisSales Metrics ManagementBusiness Tax Return AnalysisSmall Business Loan StructuringRisk Management

Soft Skills

Highly OrganizedEffective Selling in Virtual Environment

Tools & Technologies

Sales ToolsReporting ToolsVirtual Communication Technology

Certifications & Qualifications

Job Specific Certification

Industry Keywords

Client Relationship Management$2-10MM Revenue SegmentOutbound Sales CallsClient TransitioningRegulatory Risk Mitigation

About the role

Key responsibilities & impact

Manage a large book of business of 400+ clients in the $2-10MM segment
Maintain and grow the assigned book of business
Make significant outbound calls to identify business needs and drive new opportunities
Manage existing clients across multiple markets using virtual communication
Grow share of wallet, sales, revenue, client engagement, and loyalty
Present PNC's full range of products and services to meet customer needs
Develop and manage clients remotely across multiple markets
Transition clients to primary-client relationships
Coordinate implementation and documentation of non-credit products and services
Use industry and market knowledge to prioritize efforts
Originate, financially analyze, negotiate, and document credit and non-credit products and services
Use reporting and sales tools to identify and convert sales opportunities
Collaborate with the Virtual RM team to share best practices and opportunities
Partner with Small Business sales development teams on client outreach
Use multiple communication channels and technology to enhance client engagement and loyalty
Manage risk/return in accordance with PNC's risk profile
Identify and mitigate regulatory, reputational, operational, and credit risks

Requirements

What you’ll need

Several years of business banking relationship management experience working with businesses in the 2 - 10MM in annual revenue
3+ years of relevant / direct industry experience
University / college degree typically required, or a comparable combination of education, job specific certification(s), and experience may be considered in lieu of a degree
Bachelor's degree listed under Education
Strong virtual communication skills
Ability to sell effectively in a virtual environment
Ability to leverage technology quickly
Highly organized and able to manage a large book of business and large sets of metrics
Comfort operating in a monitored environment
Knowledge of business banking relationship management
Experience with businesses in the $2-10MM annual revenue segment
Analyzing business tax returns and structuring small business loans is a plus
Spanish speaking preferred
No employment visa sponsorship or STEM OPT participation

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level
Annual travel for team meetings
Remote work eligibility in select geographic locations, subject to approval
Home-based workspace arrangement when approved for remote work