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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Business Banking and healthcare environments, with a strong focus on portfolio management, client relationship building, and risk mitigation. Proven leadership in coaching teams to achieve business results and enhance customer experiences.
Highest-signal resume keywords
Business Banking ExperienceHealthcare Industry KnowledgePortfolio ManagementTeam LeadershipCredit Risk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementClient ProspectingSales ManagementNegotiationCoachingCredit FundamentalsPerformance CoachingRisk ManagementSales PlanningDecision Making
Soft Skills
Effective CommunicationConflict ManagementCritical ThinkingManaging Multiple Priorities
Tools & Technologies
Sales ToolsReporting Tools
Industry Keywords
Healthcare Relationship ManagementClient SatisfactionRegulatory RiskOperational RiskReputational Risk
About the role
Key responsibilities & impact- Lead a team of virtual Business Banking Healthcare Relationship Managers
- Provide strategic direction, performance coaching, and day-to-day leadership
- Drive portfolio growth, client satisfaction, and risk management
- Manage and direct the team to achieve business results and customer experience goals
- Lead daily customer and prospect management activities
- Coach team members to attract new customers and grow existing relationships
- Develop and oversee account and sales plans
- Manage risk/return and quality for new and existing clients
- Identify and mitigate regulatory, reputational, operational, and credit risks
- Build senior internal and external relationships to acquire clients and expand relationships
- Bring PNC's products and services to clients and convert sales opportunities using reporting and sales tools
- Develop staff, acquire top talent, and manage performance issues
- Plan, organize, direct, analyze, and evaluate staff and processes
- Coach team members on analyzing, evaluating, and mitigating credit risk and leading others on credit requests
- Regularly update the team and connect strategy to day-to-day activities
Requirements
What you’ll need- University / college degree typically required; Bachelor's listed under Education
- Industry experience typically 8+ years
- At least 5 years of prior management experience typically required
- Comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree
- Knowledge of Business Banking and healthcare environments
- Experience managing large books of business and portfolios for businesses in the $2–10MM annual revenue range
- Advanced knowledge of credit fundamentals and internal credit policies
- Skills in account management, client prospecting, coaching, customer relationships, identifying sales opportunities, leadership, negotiation, and staff oversight
- Competencies in conflict management, decision making and critical thinking, effective communications, managing multiple priorities, sales management, and selling
- Must be able to regularly report into a PNC major facility
- PNC will not provide sponsorship for employment visas or participate in STEM OPT
- No required certifications, licenses, or language assessments
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level and years of service
- Incentive-eligible compensation based on company, business and/or individual performance
- Reasonable disability accommodations