Client Experience Associate

PNC

. Deliver a unique customer experience that improves financial wellbeing, creates loyalty, and increases share of wallet .

Posted 9/29/2026full-timeFords • New Jersey • United StatesJuniorMid-Level💰 $42,120 - $67,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and banking knowledge to enhance customer experiences and drive loyalty. Proficient in problem-solving and proactive sales techniques to identify and address customer needs effectively.

Highest-signal resume keywords

Customer ExperienceBanking KnowledgeProactive SalesProblem SolvingEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Banking Products KnowledgeFraud DetectionTransaction ProcessingLobby EngagementAttention to Detail

Soft Skills

Customer ServiceManaging Multiple Priorities

Tools & Technologies

Digital AwarenessCustomer Interaction Tools

Industry Keywords

Branch BankingFinancial WellbeingCustomer LoyaltyService-to-Sales

About the role

Key responsibilities & impact

Deliver a unique customer experience that improves financial wellbeing, creates loyalty, and increases share of wallet
Process a variety of customer interactions
Educate customers on alternatives for financial interactions and options for managing transactions
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff
Perform lobby engagement activities and position PNC products to meet customer needs
Leverage technology, tools, and resources to support customer transactions
Apply product and procedural knowledge to solve customer problems
Adhere to policies and procedures and demonstrate sound judgment within established limits
Complete teller and branch daily operations and maintenance transactions efficiently and accurately
Support proactive sales conversations through internal and outbound interactions, service-to-sales, teller interactions, and lobby engagement
Support customer loyalty and grow customer share of wallet through differentiated customer experiences
Identify, mitigate, and resolve customer problems effectively

Requirements

What you’ll need

Typically less than 1 year of related experience
Related experience or product knowledge may be required
Comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree
Knowledge of banking and branch banking
Customer experience and customer service knowledge
Identifying opportunities and proactive sales
Accuracy and attention to detail
Knowledge of banking products
Digital awareness
Effective communication
Fraud detection and prevention
Ability to manage multiple priorities
Problem solving
Understanding customer needs
No required degree
No required certifications
No required licenses
No required or preferred language assessments
Must not require employment visa sponsorship; PNC will not participate in STEM OPT for this position

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service