Client Experience Associate

PNC

. Deliver a unique customer experience to improve financial wellbeing, create loyalty, and increase share of wallet .

Posted 10/2/2026full-timeClark • New Jersey • United StatesJuniorMid-Level💰 $42,120 - $67,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates a customer-focused approach by leveraging banking product knowledge and problem-solving skills to enhance customer experiences and loyalty. Effectively manages multiple priorities while adhering to policies and procedures in a branch banking environment.

Highest-signal resume keywords

Customer Service SkillsBanking Product KnowledgeProblem-Solving SkillsAttention to DetailDigital Awareness

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Banking ProductsTransaction ManagementFraud DetectionLobby EngagementSales Support

Soft Skills

Customer-Focused ApproachEffective CommunicationAbility to Manage Multiple Priorities

Tools & Technologies

Digital Technology

Industry Keywords

Financial WellbeingClient LoyaltyService-to-SalesSection 19 ComplianceSAFE Act

About the role

Key responsibilities & impact

Deliver a unique customer experience to improve financial wellbeing, create loyalty, and increase share of wallet
Process a variety of customer interactions
Educate customers on alternatives for financial interactions and transaction management
Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff
Perform lobby engagement activities and position PNC products to meet customer needs
Apply product and procedural knowledge to solve customer problems
Adhere to policies and procedures and exercise sound judgment within established limits
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately
Support proactive sales conversations through internal and outbound interactions, service-to-sales, teller interactions, and lobby engagement
Support customer loyalty and grow customer share of wallet through a differentiated customer experience
Identify, mitigate, and resolve customer problems effectively

Requirements

What you’ll need

Typically less than 1 year of related experience
Related experience or product knowledge may be required
Comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree
Customer-focused approach
Knowledge of banking products and branch banking
Customer service and client loyalty skills
Accuracy and attention to detail
Digital awareness and ability to leverage technology
Fraud detection and prevention knowledge
Problem-solving skills
Ability to manage multiple priorities
No required degree
No required certifications
No required licenses
No required or preferred language assessments
Must not require employment visa sponsorship; PNC will not participate in STEM OPT for this position
Subject to Section 19 of the Federal Deposit Insurance Act and, for any registered role, the SAFE Act and/or FINRA requirements regarding certain criminal history

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service