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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management, project management, and implementation of complex products and services. Proficient in analyzing client requirements and customizing solutions to enhance client experiences.
Highest-signal resume keywords
Client Relationship ManagementProject ManagementImplementation CoordinationData AnalysisTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Requirements AnalysisImplementation PlanningCustomization SolutionsProject DocumentationStakeholder Coordination
Soft Skills
Consultative SupportCoachingCommunicationProblem SolvingFacilitation
Industry Keywords
Banking ExperienceFDIA Section 19 ComplianceSAFE ActFINRA RequirementsSales Opportunities
About the role
Key responsibilities & impact- Implement complex new products and services for clients
- Analyze requirements and gather deliverables for implementation and ongoing relationship management
- Maintain client-specific procedures as needed
- Provide sales or consultative support to prospects or clients in select deals
- Identify outside sales opportunities using industry and PNC product/solution knowledge
- Consult with clients and service partners to gather and use data for client-specific product/service information
- Act as project manager and coordinate implementation work performed by others
- Analyze, assess, and document client requirements
- Identify customization needs and work with service partners to make decisions and implement solutions
- Manage multiple complex implementations simultaneously
- Facilitate and coordinate internal and external stakeholder meetings
- Create and maintain project documentation and progress reports
- Serve as an escalation point and independently resolve implementation and production support challenges
- Drive development of necessary solutions and ensure positive ongoing client experiences
- Serve as a team subject matter expert
- Coach staff, Sales, and clients when needed
- Lead team communications and meetings and coordinate workflows
- Participate in special projects and initiatives
- Develop and maintain training materials and provide training to service partners and clients as needed
Requirements
What you’ll need- University/college degree typically required
- Bachelor's degree stated under Education
- 2+ years of relevant professional experience
- In lieu of a degree, comparable combination of education, job-specific certification(s), and experience, including military service, may be considered
- Current or prior banking experience preferred
- Candidate must be located in the Central or Pacific time zone
- Ability to work from a quiet, secure, and confidential home-based workspace if approved for remote work
- No required certifications
- No required licenses
- No required or preferred language assessments
- Employment visa sponsorship is not provided
- STEM OPT participation is not provided
- Subject to FDIA Section 19 requirements and, for registered roles, SAFE Act and/or FINRA requirements
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level and years of service
- Remote work eligibility in select geographic locations, subject to approval
- Home-based workspace arrangement when approved for remote work
